Aroma — Restaurant in England

I have family that lives in the area and has ordered from here before and said the food was reasonable.

We just ordered a delivery for four people, I am visiting from outside of the country and was extremely excited to have an excellent curry whilst here.

Imagine my dismay upon opening the curry to discover a bright pink watery offering with zero flavor, not even basic curry flavor, no spice in whatsoever, it was extremely sweet and sickly and appeared to be tomato purée with sugar and coconut in as the sauce. The chicken in my chicken tikka masala appeared to have just been cooked and thrown into the sauce not marinated and beautifully cooked as expected. The chicken Korma was also watery and flavorless with no spicing at all. We had specifically requested that all the dishes be spiced up a little more to make them medium spice, but either way I would expect the basic flavors to be there which did not exist.

I have to say the Naan breads and Popadoms with accompaniments were very good, as was the rice, which was just as well, because that is all I ate.

Had I been dining in the restaurant, I would have without a doubt returned the food to the kitchen, as it was inedible and ended up in the bin, I am so disappointed, what a waste of money.

I have read other reviews that have been glowing reports of excellent food but also the occasional review such as mine

If management is reading this please, please rectify this problem, I have eaten at hundreds of Indian restaurants and this was the worst I have ever had.

Completed the review form on the website, said I would be contacted,...

I visited Aroma for having our dinner with couple of my friends tonight and we were completely disappointed with their service quality and hygiene.

Before we taking our seats, they started to ask us to have papadams, didn't give us taking a single breath to look at menu, and within a minute the boy come as second time and ask for orderings drinks. Most importantly, when they provided chutney tray, it was used by someone else. Look like They used it before us to another customers and then wiped its around and top up and giving it again to others tables. Where is their hygiene?

Even after finishing the meal, one came and asked 'have u finished'? Then another guy come for taking all the plates and other stuff back and then again another boy come to wipe surface and finally last guy came out with hot towels and dessert menu. What kinda drama is that? We went there for spending some quality time and we were completely disturbed and bored although food was good

Moreover, one of their staff were also using mobile phone in front of us when we needed to order some drinks they were busy using mobile phones. It seems to us the owner was quite rude to his staff and misbehaved them.

I recommend to all not to visit this restaurant ever rather try some other...

I have previously rated Aroma highly and said that in my opinion it was the best indian food in the area, I feel the need to update that based on my last experience. I appreciate that in the current situation there may be an issue with availability of ingredients, however if you can't make a decent attempt at a dish you should strike it from the menu. From undercooked breads to flavourless (I don't mean not hot I mean lacking basic flavours) dishes it was wholly unimpressive. I have a friend visiting from Italy where Indian food is difficult to come by, who had specifically requested and was looking forward to an Aroma meal. We spent £50 on food, threw about £20 worth away and were underwhelmed with the rest. Most of the dishes were "sloppy" with a high liquid content, pouring the vegetable curry over my Biryani was like pouring french onion soup with a spoon full of curry powder in it. I had 3 dishes and all of them had far more onions in them than you would expect. Maybe it's about ingredient availability, maybe the good chef has moved on but the standards are now too low and almost as bad as the India Cottage. Sorry Aroma but you really need to up your game again, until I see consistent good reviews again I will be taking my...