Caffè Nero — Restaurant in England

Edit summer 2023: I won't be going back again, as Nero in Macc now allows dogs in every part of the café. I have watched as staff pet the dogs, then turn to make drinks and handle food, without washing hands. The place is grubby, noisy, and with so many dogs sniffing at each other, it's a trip hazard of leads, chairs, etc. The queues are a joke, again due to staff wandering around as they are more interested in petting the dogs. The entrance is similarly unwelcoming, as you have to walk through dirty tables and bins, and the clouds of smoke and fumes from the resident smokers that sit under the canopy all day long. The food and coffee is still fine, but I much prefer Coffee#1 (owned by Nero anyway), or any of the several other cafés in Macc.

It's an alright coffee shop as far as they go but sometimes a bit of a wait for service, the coffee can often have a slightly burned taste too. The counter area seems cramped as the staff only have space to set down two trays at any one time, meaning they can't process orders as quickly as they might otherwise be able to. The annoying thing about this branch (nothing specific to Nero though) is that large tables and multiple chairs are invariably occupied by selfish lone laptop 'workers' and all their bags, coat, belongings, kitchen sink, hogging space under the illusion that they have an unlimited right to conquer half the store as they have bought the cheapest cup of tea from the menu, and made it last for hours. While perhaps this isn't any fault of Nero, the staff don't challenge this behaviour even when they can see that other customers can find nowhere to sit. If this is something that puts me (and potentially others) off visiting this store then it is something that the company might want to have a bit more of a proactive...

I went to Cafe Nero in Macclesfield today. This was my first time to Macclesfield. I don't know if it's because there aren't many tourists in Macclesfield. When it was my turn after the long queue, the barista ignored me and moved on to the next customer. I thought she didn't see it the first time, but it went to the second client. She avoided making eye contact. I interrupted when she ignored me and asked the 3rd customer about his order. She was aware that I had been waiting there for minutes and didn't even apologize. I don't know if she did it because I'm not British or if she didn't care because I'm not a familiar face because I'm not a regular customer. A coffee takes five minutes, is it really that simple to ignore a person's presence for any reason? Until now, Nero has been my first choice in all countries and cities. But because of my experience today, I will probably never go to or recommend a Nero again. This event took place on October 30, at 13:00. There was only one blonde woman working that shift that day. I hope that whoever did this can be easily found by shifts. I think the concepts of diversity, dignity, equality and discrimination should be taught to all employees. I was shocked by what happened in this country where I live happily as an NHS worker. I hope something like this never happens to...

31/9/2019 This store has become scruffy and dirty. I took my daughter in and my month old grandson at 4.30pm we waited 20 minutes to be served( member of staff was working really hard but only him on and a trainee).this was supposed to be a treat and it was more like a chore. Points to be made Tables and chairs filthy , walls had food up them. Mirrors dirty greasy finger marks al over them. When I went to the toilet upstairs according to the sheet on the door it hadn't been cleaned for days. There was no soap ! No loo roll either. I really do find this unacceptable. Nero isn't cheap at all I will not be going into Macclesfield Nero for a while until this problem is sorted. Strangely there is no direct number to phone Nero direct and I wonder why ? Dissatisfied customer NB pizza express Macclesfield is an immaculately kept restaurant with great coffee and clean toilets give it a...