Caffe Luigi — Restaurant in England

There were 3 adults and 4children in our group. The waitress was a young blonde girl. She was excellent. She RE arranged the seating area outside for us and was very polite and prompt in taking our order and delivering our drinks. The food took a bit longer to be delivered. 2 chicken soups. 2 jacket potatoes. Lamb chops fish and chips and a burger. Beans and toast. They had no mint sauce which I think there should be if you are selling lamb on the menu. . One soup was flavourless and waterery. The beans were clumpy and not very nice flavour. The skins of the jacket potatoes very soft and moist not nice and crispy as we would have liked. However the rest was quite nice. The waitress checked if we wanted anything else and then started to clear the dirty plates,an older woman then appeared and started to be really rude to her and interfering. Up until then I had been really happy with the service but she was horrible.she then presented us with the £85 bill and when we produced our cards told us we had to pay cash as there was a poor intenet signal. And we would have to get cash from the cash point machine across the road on the beach that charges £1.99 to with draw on debit cards. If this was genuine then there should have been a sign on the door, the waitress should have been advised and the waitress should have also been aloud to complete the whole process with us. The woman was awful. We won't be...

Service pretty poor. One waitress. One chef. Waitress very slow even though our party of four wanted “easy” meals for quickness. Two other tables were still waiting to be served meals when we sat down. The “restaurant” was empty apart from the three tables including ours. Drinks were with us quite quickly but the “food” was so so slow. Came out one at a time with breaks in between. We ordered three lots of sausage and batter and chips and eight chicken nuggets and chips. The food was frozen chips and frozen sausages in batter and nuggets. Chips were not fit to eat. Sausage in batter not much better. One whole meal left. All chips left. Very very poor quality food. When we left the waitress asked was everything ok. We said no. Told her we didn’t expect warmed up frozen food. She just shrugged her shoulders and said “everywhere in Southend does the same”. I’m sorry but no everywhere in Southend does not try to palm you off with substandard food. I’m sure an all day breakfast or something like that may be ok here! But please do not waste your money on anything with chips or that might turn out to be frozen. Shame. Because I always like the look of this place. Looks so inviting from the outside. Judge for yourself if you want to..but I myself and my family will not...

Food was decent cafe food but I would not recommend this cafe.

Firstly the staff were not quite ready to handle the amount of customers they had managed to get business for. It was a busy Bank Holiday with the sun out so the cafe was very busy. I found that the turn around time for the tables were not as fast as they could have been. We ended up sitting at a table with another group's half eaten meal in front of us before needing to specifically ask for the table to be cleaned up.

Service at the cafe was slow too. Another table complained they had been waiting over an hour for their food with 4 adults and 3 kids. We were a group of 4 adults and we had been waiting almost 1 hr too for food. Not exactly a quick bite.

As for the price of the food, it is in a very good location to the main attractions of Southend so its not exactly cheap. 1 decently big cooked breakfast, 2 coffees (separate from breakfast as not included with food) and a milkshake cost £14.50. For the price compared to the food quality and service, it's just not worth the price.

I have been to many cafes that can still handle the same if not more customers in a timely manner albeit not as good location for a cheaper price (even in London) and manage to pull off a better job than...