Costa Coffee — Restaurant in England

This is my third visit to this Costa where the lady manager is very friendly and the young female serving me was polite. I asked for an extra, extra hot chocolate with a lot of froth. I have a huge dislike of lukewarm hot chocolate. Now I get the best hot Costa chocolate up and down the country and Motorway services ,in High Wycombe, Ickenham, Twyford you name it and the staff always seem to be happy to oblige me. The few times I did not think it was extra hot etc the staff offered to make me a new one. Now this is great service and it encouraged me to go back numerous times . Today, in Wootton Basset as the young lady finished making my hot chocolate ( a bit of a misnomer in this case ) I did point out that it did not look very hot and where was the froth (I specifically asked for this at the beginning)? She chose to ignore it and I couldn’t be asked to make a fuss as I had a guy waiting to be served behind me. Sadly, it turned out that the extra hot chocolate was tepid; there was a lot of milk with a tinge of I suppose was some chocolate in it and I had to use sweeteners to get a bit of a sugar taste.Now, I only drank 1/4 . Of course I went over to speak to the girls politely and to give a bit of feedback. I put the almost full takeaway cup on the counter and as I was about to turn away from it I caught sight of the young ladies giving each other the ‘rolling eyes ‘look and there was some sort of whispering . To their bad luck I saw it and politely picked them up on it. Now one of the lovely ladies had the presence of mind to apologise because ‘she couldn’t help her expression and rolling eyes as she’s autistic ‘. And when I asked what the excuse for her colleague was she told me ‘yes, she is also autistic ‘ . Of course ,this made me feel almost guilty.I think it is wonderful that Costa in W. Bassett employs young autistic people. I am all for it. Perhaps there could be a way of letting the customers know so that we don’t mis-read rolling eyes and whispering. O yes, I would have appreciated an offer of making me a hot chocolate to my liking on the house as that would have been a lovely gesture. I probably would have turned it down but would have felt appreciated as a customer .I did say to the girls I'm just giving a feedback. The manager was somewhere in the back. Now it is a lively, clean and friendly place otherwise. Perhaps some customer training might be useful for inexperienced staff and perhaps to suggest that an offer of a new beverage might be useful. I can still recommend this place though. I will just not have a hot beverage there as it's probably the worst hot drink I've had in a very...

I'm absolutely appalled by the low level of customer service in this store. I try not to complain being I'm in retail myself and I know the stresses and frustration behind it. However, basic manners go along way, and today there was none! Arrived with quite a big que, as it's usually a busy little store. I got to the till and was greeted by a very miserable lady who was serving. I didn't catch her name but she was an older lady. There was no apology for the wait, and she was very abrupt. This lady is like this every single time I go in. Busy or quiet, you can tell she very much does not want to be there. The young lad was doing his best with keeping up with the drinks. Thankfully, another staff member came out of the back to try and speed things along. I was in there for around 15-20 mins from start to end. Service was fairly slow, to be expected being busy. But not having any apology for waiting or even communicating amongst themselves to know who's order is what, was very frustrating. I doubt myself or my family will...

The Costa in Royal Wootton Bassett doubled in size in the autumn of 2016. It has much more comfy seating than before, and is not as echoey as it used to be. The award winning staff do a great job, and clearly value training and customer service. They even take pride in remembering regulars' orders! Occasionally Costa can get very busy, but that's to...