Costa Coffee — Restaurant in England

I occasionally come to costa and though I miss the previous decor of their interior (it felt more welcoming) they have a good atmosphere for people who are on the go, working or in small groups. I think my favourite thing about Costa is their staff and how friendly they are but also consider your comfort and safety seriously. Awhile ago last year I had an older man come up to me in the store to ask if I was here with my mother (I am a young adult, but I do look young) and I said no, not giving my age and he proceeded to hit on me when he realised I came alone..again assuming I was young enough to come with a parent? Very concerning and I was in shock. When the old man left to go back to his seat, I went up to the counter and told the manager what happened and the creepy old man was quickly banned from the shop and I was given a free drink to calm down with and they ensured I was safe and even offered to have a staff member partially walk me back. Costa staff really helped with my lack of faith in humanity over the pandemic. Honourable mention to the one sweet lady who always compliments me and my friends on our fashion choices, the staff are so sweet and have made my costa...

Had a really uncomfortable experience yesterday. We ordered, and I took my partner to a table in their wheelchair while we waited for drinks.

I needed the toilet (I have Crohn's) and discovered the toilets are locked with a keypad, so I had to return to the counter to ask for access. They said the code is on the receipt, but I said I couldn't read it. So they told me the code. I asked which toilet it was for, and they said the regular one. I couldn't get the code to work, so returned to the counter, and had to say that I was a disabled person (I was wearing my sunflower lanyard) and that I needed them to open the toilet for me now as the code wouldn't work. All in front of a queue of people.

Having felt overwhelmed by this experience we had to get takeaway cups and leave.

Costa: please think again about your disability accessibility at...

Only 2 staff on, the woman was too busy making my partner feel uncomfortable by being over friendly, to the point he got up to stand next to me and the lad was clearly new and not being supervised. I ordered 4 different drinks of which the woman fed some rubbish about not having to label lattes anymore... so how are you supposed to know which is which straight away??? The quality of the drinks were the worst we have ever had in Costa. The frappe was runny and tasteless and the lattes stone cold after a less than 5 minute drive.... not what I expect from Costa and the cost of drinks in there now. Will never go there again. Sort out your staff...