Parsons Bakery — Restaurant in England

Stopped by Parson’s Bakery today, and honestly, it was a pretty frustrating experience. First off, they only took cash on that day, which was inconvenient but understandable, so I went to a nearby ATM. My original total came to £8.60, but the staff told me they didn’t have exact change and asked if I’d like to add something to my order. I figured, fine, I’ll get a loaf of bread for home.

Here’s where it got confusing—I paid with two £10 notes, but somehow only got £5 back in change. I should’ve had close to £4 more in change. Plus, the staff were dismissive and just plain rude about it, which didn’t help.

The food didn’t help, either. My items were served cold, and the latte was so watery it barely tasted like coffee. Overall, a disappointing experience and definitely...

Friendly lovely staff who tried so hard to help me when I made a mistake with TGTG. I mistakenly ordered from another Parsons and with the 15 minutes slot to collect, there was no way me and my Emotional Support Dog were going to make it to Chippenham even if we had access to a helicopter! TGTG is going to get these stores a bad reputation if they can't even refund £4+ I did pay again on the app whilst in the store and had a lovely bag of food, but I am furious with TGTG for upsetting me and my mental health. I paid nearly £10 probably close to full price for some lovely pastries and bread. Please can someone at Parsons headquarters do something about this Too Good To Go Company before they ruin...

Absolutely the worst bacon sandwich I've ever had. £4.50 for two dry slices of cheap bread and a single sad strip of overcooked bacon, it’s honestly insulting. That, plus a regular black coffee, and I left feeling completely ripped off.

This was my third visit, and while the young girl serving today was the first person who wasn’t outright rude, it doesn’t make up for the consistently awful experience. On my previous visits, the older women working there have been shockingly rude, with no care for basic customer service.

I’m honestly more upset with myself for even going back. I should’ve known better if the service is that poor, the food is bound to match. Lesson...