Costa Coffee — Restaurant in England

In the past I would use Costa daily locally.. (not this branch) but then consistency dropped off. A hot chocolate in one of Hulls stores was not the same as say in Bridlingtons, or a drink on Monday could taste completely different on Wednesday, even though you've ordered the same drink. However Ive had to pop into this specific branch in Cottingham recently on a number of occasions and I must say it is one of the better ones. I find the staff very friendly and providing you ask for the drink extra hot (should u wish) they actually do take note. I don't know what it is about the Costa chain, if you don't ask for it extra hot then expect something close to room temperature and undrinkable.. Its almost like they're afraid to make it hot. But that's a generalisation and not this store specific. It can get busy as times so be aware. It's only a small Costa but in some way that adds to its charm. If you need a coffee or a hot chocolate fix on the go and your passing, I'd recommend. One final note.. I think the pastries and cakes selection have dropped off of late but that's a nationwide...

Myself and my daughter visited this morning for a catch up with two friends and I was shocked by how rude and unprofessional the staff were. I appreciate it was busy but there were plenty of staff around and if they are stressed by the prospect of making coffees for customers then perhaps a job in a coffee shop isn’t the right job for them. The lady that took our order was clearly not happy to be there and a tall man with curly hair who appeared to be emptying rubbish made a nasty remark to my friend as we were leaving. He obviously thought she was in his way and not moving quickly enough for his liking. I thought coffee shops were supposed to be relaxing places to chill out? To top it all off it cost me a tenner for a drink and a tiny cake, save your money and go to one of the local independent places less than a 2 minute walk away where I’m sure they will appreciate your custom. I certainly won’t be going...

Tried using the click & collect service via the costa app in order to try avoid the queuing. However that backfired on me as I still had to wait in the queue. Other branches actually have an area where they'll leave your order for to collect, but not here which kind of defeats the whole purpose of click and collect. Also feels very cramped in there, especially near the counter area. It was a busy afternoon with only 2 members of staff serving and just with how cramped everything was, it didn't feel like much of a relaxing atmosphere at all like a coffee shop is supposed to be. I did get my coffee eventually which was of course at an acceptable standard, but the bottom line is click and collect shouldn't be an option at this particular branch as it clearly isn't...