Cricketers — Restaurant in England

We have been visiting The Union for years and have always chosen here as a place to grab a bite to eat. Our overall experience of this pub has deteriorated recently, however our most recent visit last week was the nail in the coffin.

Upon arrival I grabbed a seat in the bar area, I asked the lady at the bar (who I assume is the landlady - I'll get to her later) for a menu to which she replied "You'll have to go and find one yourself, I've not got any" I thought this was quite unhelpful but took the assumption that she was too busy to provide a basic level of customer service so took a menu from someone elses table.

Once we had found a table and decided what food to order I went to the bar and placed my order with the same miserable blonde haired, young inexperienced, face like a slapped a*se woman who refused to provide me with a menu on arrival, who I assume is the landlady. I got the impression that taking my hard earned cash was actually a chore for her, thankfully she reluctantly agreed to take my money in exchange for the 'food' we were going to be provided with much later.

So we waited....and waited.........and waited..........until we eventually (1 hour and 15 minutes later) decided to ask where our food was, to which the same less than helpful landlady conveniently responded "Its on its way." The table next to ours were equally as unimpressed with the extensive wait time and lack of (nil) updates on the wait time for our food. They were less-so impressed due to the fact they had been waiting over an hour for 3 sandwiches! I couldn't help but listen to the landlady's response when they asked where their food was to which she replied "We've not got an order for that, I'll just double it check with the kitchen" they quite rightly asked for a refund for the 3 drinks they had been sat staring at for the last hour to which the same 'oh-so helpful' staff member responded with arguably the dirtiest look I have ever seen anyone give. Her nostrils flared so much that I'm shocked she didn't actually knock someone over with them. 5 minutes passed and the land lady returned and suprise suprise, they had found the sandwich order and it would be with them 'any minute' (cue kitchen staff running round like mad throwing 3 sandwiches together) and hey presto, they got their sandwiches.

A further 5 minutes passed and to my amazement our food arrived but I wish it hadn't... My wife ordered a simple Cajun Vegetable Salad, surely it couldn't go that wrong....Yes, it did. The soggy veg were limp and tasteless which were accompanied by the saddest looking side order of chips I've ever seen. My mother in law had ordered a King Prawn Cup we were expecting a nice handmade dish made with fresh prawns, lettuce and sauce, we were wrong...I'm suprised they hadn't added 'Sponsored by Captain Birdseye' on their menu as he sure deserved a mention for this little gem. Then came mine, and I've definitely saved the best (worst) 'til last... I ordered the rump steak, a premium item on the menu which was definitely premium in how bad it was. I have never been presented with such a disgustingly anaemic, dull, grey piece of meat in my entire life. If I could bet money on it, I would say that piece of meat had only seen a grill (on one side) for 5 seconds of its miserable life, following a good 10 minutes in a microwave. I too, was greeted with the same batch of soggy lifeless chips as my wife had been given.

If the dismal service, extortionate wait time and appalling food wasn't enough, the toilets were disgusting.

Surprisingly, I feel this pub IS salvageable and the only changes that I feel need to be made are relatively inexpensive and easy to implement.

The staff to learn and understand basic customer service skills and value the customers who willingly choose to give them with their hard earned money.

Force the kitchen staff to sample the food they are providing to paying customers.

Clean the toilets more than...

Can only give it a 1 star as we didn't stay after we had travelled 2hrs in our motorhome and had pre booked a parking space. Upon arrival in the congested and compact car park with a caravan parked and a mobile food van it was very difficult to A, Navigate the car park and B, Find a pitch. It's advertised on Motorhome Web sites and there's even a video showing numerous motorhomes parked up but unfortunately we were unable to see where we would be placed. I went into the pub and explained that I had infact booked a space. The lady said " Oh we'll move a car." I politely declined as I felt the car park was far too congested to safely leave our vehicle . I understand the car park is free but having pre booked and travelled it was more than an...

Travelled from Bridlington to pick my son up from Knaresborough and thought I would watch the Leeds v Man United match whilst waiting for him to finish work in Harrogate.I had to write this review as I was so impressed with the Landlady what a lovely lady from when I first went to the bar,she was so welcoming.I had lived in Knaresborough before moving and never been in the pub before wish I had now.This lady is always busy cleaning,serving and always nice,she even apologised for the swearing because of the football not that there was much.Beer and customers were great fun as I watched the match on my own.Thanks I will be back...