Cumin Club Limited — Restaurant in England

Extremely disappointing experience. I hear raving reviews of this place all the time and went there last Saturday as a party of 3. We waited 50 minutes for starters. When we asked we kept being told it was coming and saw a table of 6 receive their starters AND mains during that time. Fair enough if they are busy but they mainly ignored us and the fact that we were waiting for ages, and didn't offer up anything upfront to make up for it. I heard another table of 2 say they had waited for an hour and a half. When our food finally arrived the lateness was barely acknowledged until I pointed it out, at which point a waiter said "I apologise" and it was only 5 minutes later that they reluctantly came back and said they would offer a discount for the trouble. I've been here on a Saturday night a couple years ago and never had to wait this long. The starters are £5.50 each for three small fried things on a plate. We ordered chicken tandoori which is placed amongst the mains section for £8.95, when it arrived to my surprise it consisted of one single chicken leg. They could at least warn you that you only get that much. A bottle of beer is nearly £7 each. The lamb tikka masala tasted like tomato sugar sauce with coconut and the lamb was chewy. The vegetable dhansak which is usually a spicy dish in other places was not spicy at all. When we asked for the bill it took 15 mins to come by which time I really just wanted to get out of there. They gave us a 20% discount which was generous of them but to be honest it was thoroughly underwhelming overall, I don't know if the drop in standards is because they're under new management or a new chef but we won't be going back there...

Service was poor, waiting staff were abrupt and did not fill the base level fundamental of waiting the table. 4 times we asked for some water before finally getting 2 glasses for a table of 4.

Food was at best average, toughest lamb chops I've ever eaten and theynwere ordered at the waiters recommendation! Main course tasted like it had used a can of Heinz soup for the base, tasted really sweet, but also tremendously over-salted as well there were few discernable flavours in relation to how it was described on the menu. Everything seemed to be a problem for the staff. Starters turned up at different times.

I don't do reviews like this to be nasty to restaurants or out of spite. We paid the full bill, it was just really disappointing. I didn't feel like we were welcomed to the restaurant, the food was bad, service was poor. There isn't a lack of choice for subcontinental food in Medway and I won't be returning here. I did try and speak to the staff but they almost went out of their way to behave like having paying customers was a problem they didn't need, which is fine. 4 less future customers...

Initially I was going to give an average rating, but because the staff were rude at the end, it soured the mood.

So to start with, the food is over-priced. Over-priced can work if your food is great, but the food here is not good. These are some of the most mediocre curries I have eaten in a long time. They do a "banquet" deal, which I will admit is a good deal for what you get, and the portion sizes are good.

One of the servers was practically inaudible. Service was a basic standard, which brings me to the next point. When it came to paying for the meal, the card machine voided a few times, which was a problem on their end (otherwise it would have said declined). Secondly the server (not the inaudible one) got pissy when my wife selected no tip, he was aggressively ripping the paper off from the machine and avoiding eye contact. As I said before, the service was basic, so you do not deserve a tip. Even more importantly, you referred to her as a sir earlier in the meal so you dug your own...