I'm only giving on star for each b/c 0 stars isn't an option. The people working at the establishment who i "helped" me with my order tonight, didn't speak English well, nor did they understand well. I went in to order a small pizza with ground beef and black olives. The lady didn't understand that i was asking for regular beef, NOT sausage. Another customer came in butted into the lady employee taking my order. I stood there for a few minutes and the asked if she was going to finish taking my order or help the other lady instead. The other customer had come in with a complaint that she didn't get a large dipping sauce as she had ordered, the employees didn't treat her well. Anyway, i finished my order by asking for salt. I left for about 10 minutes and came back. It was a man this time who helped me. I looked at the pizza and smelled it and got a whiff of sausage spices. I said as much and he tried telling me i didn't know what i was talking about. I went on to ask him if they sold B&J ice cream, or if they were only included as part of a multiple pizza deal. There was a misunderstanding on his part b/c he though i was asking if they "gave away" ice cream. i said, no, i asked if you SOLD it. He then said, yes, they sold it. I picked Strawberry Cheesecake as it's my favorite back home in Alaska. BIG MISTAKE. I got my food to my hotel room at Travelodge right next door, and realized they hadn't included salt. So, i had to walk back down and ask for the packets. The girl seemed put out that i asked for them. I ate some of the pizza - and yes, it was sausage just as i had smelt earlier. And when i opened the ice cream, i got a strong odor of bad cheesecake. In the States, it's NEVER smelled like that. I decided to try a bite anyway. BIG BIG MISTAKE!! I couldn't even swallow the first bite! i had to spit it out, and rinse my mouth out repeatedly till the horrible taste was gone! Also, the hygiene of the employees was poor. Several of the men had beards, which should have been covered, as their hair should have been too. None of the employees wore latex or some other kind of gloves. The main experience that i had that has made me decide i won't ever eat at the Glastonbury Domino's Pizza isn't the poor hygeine, nor the poor servie, but rather that they SOLD ME SPOILED ICE CREAM!!! i don't recommed this restaurant to anyone!! Get your B&J ice cream from one of the stores - i was shocked though, when I tried to shop at Morrison's & found they closed at 3pm (it's Sunday today) and then that Tesco had...
Read moreMy partner ordered online ready for me to collect straight from work. I arrived and waited outside as they have a sensible 1 in 1 out system in place. A girl looked for my order and couldn't find it. She asked me my name again and wondered off to look. The next thing I know she's stood making pizzas again.. no return to tell me anything just left me stood there.. the queue outside is now four deep and growing. I had to stop a lad after he took a call to ask him where my order was and he went straight to the girl who shrugged her shoulders and carried on. He then apologised to me and said he would have to remake my order. I asked him if he would throw in some choco orange cookies as a way of apology to which he agreed. Ten minutes later I got back in my car with our full order plus cookies. The young lad was the branch manager and he dealt with the issue in a respectable way and stayed professional even though they were clearly over run with orders. I did hear that one of the deliveries had gone to the completely wrong address too and saw him handle that issue promptly. Overall a good service although management probably don't get the recognition they deserve under all the pressure. 4 stars as the food itself was as...
Read moreOrdered a dominos on their app, paid online only to have no pizzas or cookies arrive nearly 2 hours after we placed the order. We rang them 3 times once with no answer, the second to be told it's out for delivery and the third time to be told it's out for delivery again, we explained that we had now been waiting over an hour for delivery and an hour and half for our food, to be told by the lady on the end of the phone well it's not here so it must be out for delivery, we said that it would be cold by the time it's delivered, the lady replied with if it's cold you will have to ring us tomorrow and then before hanging the phone up we heard her laughing. Nearly 2 hours after placing our order we had to drive to dominos and go in store to complain to be given our food which was cold. I am absolutely disgusted with the customer service and quality of food, will not be ordering from...
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