Domino's Pizza - York - Hull Road — Restaurant in England

Where to start. Ordered food simple order fries, chicken bits and 1 pizza. Arrived in time but that's where it all went wrong. Chips were hard and under cooked. The chicken bits just warm. The pizza Luke warm at best. Rang the store who point blanked refused this was possible. Actually said we were lying. Offered absolutely nothing in sense of customer service. Told me to goto head office customer service if want to complain. Most they can do was 50% refund. Staff rude, unhelpful and zero customer service. So it got even worse. Reported it and the 1st reply got was the food was delivered case closed. Had to repoen the case to then be told the same rubbish of how it impossible that any food can be undercooked or cool etc This went back and forth for ages. They said should of taken a picture. How does a picture show temperature?? Or raw chips 😳🤣. They also confirmed the store CAN NOtT process any refunds. So another lie.... funny the calls are not recorded but lucky for me my calls are recorded. So did a charge back with my bank got full refund for the entire order. Will NEVER use this store or any dominos again. If you lucky to get a hot correct order you will be fine but God help anyone who has a issue. Like my final message said you ask the consumer for impossible evidence knowing this let's you get out taking any responsibility for the complaint or to try keep the...

I am extremely disappointed with my recent order from Domino’s. I had very clearly ordered a Vegetarian Masala Paneer Pizza, but instead I was delivered a chicken pizza. I am a pure vegetarian and this is not just a preference but a matter of personal ethics and faith.

There was no slip or label on the box to indicate what pizza it was, and the delivery person could not communicate in English to clarify. Trusting the order to be correct, I started eating and only then realized that it was chicken. This was a deeply upsetting and shocking experience for me.

Such a mistake is completely unacceptable from a brand like Domino’s. Food orders, especially vegetarian vs. non-vegetarian, should be handled with the highest level of care and accuracy. Your lack of labeling and verification directly led to this serious incident.

I request an immediate explanation and a formal apology from Domino’s for this grave mistake. I also expect a full refund for my order, and for Domino’s to take action to ensure this never happens to any other customer again.

This is not just a small error; it is a violation of customer trust and food ethics. Please take this...

i have NEVER ordered from this store and they’ve got my order right. i’m not joking. and i’ve ordered over 10 times. my fault really, i should stop coming here, but i live just down the road so it’s awfully convenient. i don’t know how difficult it is to read the instructions on the order? when i ask for no onions i want no onions, when i want you to add bacon then add bacon, if i ask for a texas BBQ don’t give me a hawaiian? once i ordered from here and they gave me a pizza that literally wasn’t on the menu, made me laugh because i sat there trying to work out what they gave me for about 10 minutes to no avail. ended up in a 3 week battle with the complaints team because when i called up they didn’t solve the issues i had with 2 of my orders. finally got a free pizza voucher as compensation and then they somehow got that pizza wrong too??? it’s not like im ordering on a busy friday night, i’ve actually given up now. id say order somewhere else but last time i ordered from the clifton moor store they got it wrong too… am i...