A beautiful sunny morning and our first after a wonderful week of walking the Cumbria Way with smiley faces at every place we stayed and stopped. We arrived about 10:30 and I side a sign asks you to wait to be seated. When we were approached I asked if we could possibly sit at the sunny table by the window as there were two tables for two people. I was abruptly told that wasn't possible as apparently some of the cafe was closed off. We were given a table inside and then ordered a bap and fruit loaf and two coffees from the till area. The coffees arrived after a few minutes later but the food was at least another ten minutes by which time we had drunk the coffee in order that it was hot. I prefer the coffee and food together but didn't think I needed to ask for that to happen. After we'd been there about 15 minutes a single gentleman came in and sat at the sunny table and was not asked to move. It all left me feeling slightly intolerant of the manner of the employer or owner of this cafe. The coffee was okay. The bap quite tasty. The fruit loaf is the same as Starbucks with strawberry jam in a packet. No...
Read moreMy girlfriend and I waited for nearly 15 mins before the front of house asked us whether we wanted a seat or not. Everyone else behind us was seated straight away. Whether this is racism or simply lack of customer service I’m not sure. TERRIBLE EXPERIENCE
UPDATE
Think you should speak to your staff, we waited at the front in front of the sign waiting to be seated. Your lady staff ignored us and didn’t even say a hello but continued to serve. After 15 mins of waiting we was rudely asked if we wanted a table (after standing for 15 mins), he then seated us without asking where we wanted to sit but everyone else was given the option. Honestly I was disgusted by the service we received.
We was not looking at the menu on the side, they saw us and ignored us.
I will not be removing any of my comments from Facebook as you directly covered for your staff and didn’t even bother to acknowledge a potential customer whose travelled from London.
Disgusted with the racism...
Read moreCame here this morning for breakfast and was seated promptly and given a menu. There were three staff at the front of the house as we waited for at least 10 minutes whilst each staff member walked past and never even asked if we wanted a drink. My gf had to get up and ask for a coffee. Extremely slow service especially when you just want a quick cup of coffee before your breakfast.. but then to wait 15 minutes and did do not even get a drink poor poor service. I even said to the chef we are going to leave now as we have not been served yet and we've been sitting for ages. He gave me a wink as if to say I don't really give two scoops.... The menu is extremely overpriced as well... I would definitely avoid this place or whoever reads this! please avoid , there's a much nicer cafe just around the corner... And guess what we got a drink of coffee in under...
Read more