Fitzroy — Restaurant in England

The most horrendous restaurant experience of my life to date. Greeted by an arrogant waiter, we were moaned at because they had got the number of diners wrong on the booking (the extra diner was my 7 year old nephew, which I had told the waitress about when I booked the table). The waiter sat us at a different table and said ‘since you have an extra person we weren’t aware of, is there any other allergies on the table?’ I had already informed the waitress when I booked that the 7 year old had a nut allergy. She said it was fine if he was okay with traces. The rude waiter said ‘we can’t serve any customers that have someone with a life threatening allergy with them, is it life threatening?’ We said he is okay with traces but he can’t eat an actual peanut and does carry an EpiPen! He said ‘it’s a really simple question, is the allergy life threatening, yes or no?!’ We then asked if it was okay if we got my nephew some fish and chips instead and the waiter said he would have to eat it outside. Whilst this is not only rude and obnoxious, it is discrimination!! Our last night in Fowey for my dad’s 60th Birthday, left with no where to eat, caused by a pretentious restaurant who clearly don’t want to pay the insurance to allow people with allergies to eat at their restaurants. As a fellow hospitality worker, not once in all my work-life have I experienced, or condone this kind of treatment. Nor in my personal dining experience have I had to leave a restaurant, prior to even ordering a drink, feeling angry and embarrassed, with my 7 year old nephew apologising to my whole family because he has a nut allergy. The group owners should be ashamed of themselves; a disgrace to...

It went from bad to worse for us. The rude arrogant waitor was annoyed at our party as soon as we arrived as the lady who booked our table failed to put down the correct number of guests. The waitor clearly annoyed, quite rudely and almost aggressively moved us to a new table to accommodate the additional guest (they missed). Then he asked about allergies. My 7 year old son has a peanut allergy and carries an epi pen which we told the waitress upon booking the table. However, we were then told by this waitor that it was company policy to refuse service to anyone with a severe allergy. We have been to many restaurants and never have we ever heard of such a discriminatory policy. We then politely asked if we could get him food from elsewhere while the rest of our party ate, and he said no and that the restaurant would refuse service to our entire party as we had a member with a severe allergy. It was akward and embarrassing and we left with my 7 year old apologising to his family for a medical condition he can not control. This then left us with no where to eat due to all restaurants being fully booked. Every restaurant we have been to prior to this experience has always been overly accomodating to his allergy and we've never been refused service anywhere before. It's a very discriminatory policy and is definitely worth the group looking at reviewing this and making changes going forwards. If you have an allergy of any kind,...

I managed to get a dinner reservation here and it was the perfect choice for us. The service was friendly and prompt and the food was delicious.

We had the cod roe, courgette, lobster and chicken followed by baked custard and chocolate cake.

The venue is small and makes for a great atmosphere and the open kitchen helps too, it’s been done really well.

Our only slight negative was that the menu was fairly limited and although it was all really tasty (probably as a result of not over extending to a convoluted menu) it would have been nice for the one meat option to have been something other than chicken. I think that’s just the luck of the draw though as the menu is changed daily, which is also really unique and interesting.

There were also no diet or sugar free soft drinks (apart from water) and one choice of beer (but it was a nice one apparently!)

Regardless, would...