Absolutely horrendous experience with a female member of staff covered in Tattoos, upon entering the premises I was greeted with “Where is Your Mask” no welcome, no customer service just rudely “Where is Your Mask” I informed the lady politely that I did not have one to which she answered “well I’m not allowed to serve you unless you wear a mask” and proceeded to try and sell me one! I informed her I wouldn’t be buying a mask as I didn’t have to wear one to which she replied! “Yes you do because it’s the Law” well this isn’t true, she was blatantly lying to me in order to try and sell masks, it’s not Law at all it’s a guideline/recommendation at best! To which I informed her. She then replied that it was company policy not to serve me unless I wore a mask! To which I informed her that by the equality act and the human rights act 1998 (Which are laws) that she wasn’t allowed to refuse service to myself in regards to me having a disability, Illness, physical or mental impairment! To which she asked if I was exempt, I said I was and she asked why? Again by the Human Rights Act 98 and the Equality Act she’s isn’t allowed, nor has any right to ask me of my personal details as to why I’m exempt from wearing a mask! She then said rudely, why didn’t you just say you were exempt! Once again this lady had no idea why I’m exempt and the fact I’m not wearing a mask should be enough to tell her I’m exempt instead of trying to bring back possibly traumatic memories, or divulge embarrassing information! I’m not saying in my case that this would happen but as has been reported in the national press this has been happening to members of public who are exempt due to PTSD from traumatic experiences and the way this woman handled this situation and treated me was disgusting To be honest! Obviously had zero customer service training or recognised qualifications making her unsuitable for a customer facing role.