Heidi’s Cafe — Restaurant in England

Where shall I start, this place is a little Gem, we had eaten breakfast here before and where told whilst eating that there where lovely rooms above the cafe that the owner let out and we should come back and try one, we'll we did and it didn't dissappoint, it's self check in so a code is sent to you for the main front door once inside there is a draw with your room number on and inside there is the keys your your room, the rooms where beautiful, the view was out in to the beautiful village of Grasmere, the bathroom had a bath and shower and was lovely and clean infact everything looked brand new, there was everything in the room you needed, lovely big bed with beautiful linen, tea and coffee making facilities, hair dryer, plugs by the bed must have, room was lovely and warm for when we arrived, and although self check in, as we arrived arround 3 o'clock the cafe was still open so we had a lovely warm welcome, breakfast is included in the room price and served in the beautiful cafe under the rooms, you fill a form out and make sure it is down stairs before 7am with your chosen time, my husband had the full breakfast which was both quality and quantity, as i have many food allergies i just requested a couple of slices of gluten free toast with butter and Jam and this was not a problem, coffee was refillable and extra toast was offered, all in all everything was amazing and we would...

First of all, our phones did not work there (not their fault) and there is nobody onsite you can speak with after the cafe closes in the afternoon. There was a heat wave in England and the rooms were unbearably stuffy and hot to the point we couldn't stand being there. (same for room 2 but they had a fan) Fans were advertised as being in the rooms, but we did not have one. Our room was quite small, most of them aren't like the one pictured here, so it isn't like it would be hard to find. Finally I emailed them as there was no other way for us to contact anyone. I asked for a fan. She told me it was in the wardrobe, but a fan wasn't there or anywhere else.||||Her response "I know that rooms 1, 2 and 3 have fans in them as they were there on Thursday last week when I cleaned the rooms."||||She KNOWS? Well, no, she didn't know. She wasn't there.|||| "No fan in room 3" I replied.|||| She eventually got us one.||||"It was definitely in there as I said but please take the one in the reception."||||She solved the problem but I didn't appreciate her...

Absolutely pathetic service at 12:20pm, on a Saturday afternoon. Walked into the venue and got told almost instantly that there wasn't any room without a professional or warming greeting. We resorted to sitting outside on one of their tables to just buy hot drinks, but once at the counter, we were told "that they weren't serving outside due to the lack of staff." We offered to bring the drinks out and bring the used cutlery back in afterwards, so that they only had to make the drinks, but that also came to no avail. The staff didn't look overwhelmed as they spent most of their time side glancing at us with an attitude so that we would feel uncomfortable and leave the outside area of the Cafe. To make matters worse, we clearly had somebody with a walking stick that struggles to walk, so we had to walk further to find a Cafe that would welcome us. (Freda...