Herbies Pizza Bracknell — Restaurant in England

I had a poor experience at Herbies Bracknell, burnt base of the pizza, Cheesy garlic bread missing the cheese inside and a missing Pepsi can. I did not call them back about it on the night because it was already around 10:30pm before I sat down to eat, and my Son was in bed asleep, so I did not want anyone to wake him up by coming and replacing the order. I called up today (Not even 3 days later) and explained I had been working away in another County for 2 days, and the guy was incredibly rude on the phone. Saying he cannot do anything about it, I HAVE to call on the night if something is wrong (Like it makes a difference if I call on the night or 2-3 days later about the exact same issue?) And he will not replace anything. I asked to speak to the manager and was told there is no manager at the moment and he will not pass me on to the manager. I used to order from Herbies at least twice a month, now they have lost a long-time and consistent customer. Customer service is everything, learn this before you lose...

I have given Herbies 4 chances since my first bad experience from them. First they were over an hour late and i contacted them and the didnt apologise and then took another hour to turn up and was cold. We ordered again thinking last time was a one off, hour later nothing i call them and then they tell me that even though the site says open at 11 it opens at 12 and would have to wait for them to do it again no apologies. The next time again over an hour later and turns up cold. Ordered online with discount points and accidentally pressed pay by cash instead of by card and called them immediately to tell them what happened and then they tell me i have to pay full price if i do it over the phone even though i used the points up - i had to cancel the order. Poor service - its unbelievable ive never experienced such bad...

Officially ordered the worst pizza of my life from this branch. I kid you not when I say that the BBQ base was smothered in so much BBQ sauce that the toppings were literally slipping off. You literally could not taste any pizza, just pure BBQ. The branch were also aware of this issue and stated that they use double BBQ sauce on their deep pans. However, this makes the pizza inedible. Please refer to photos which prove this is no exaggeration. I asked the company for a refund and they sent their driver to collect the pizzas from my home, with the promise of a refund. To date I have received ABSOLUTELY NO REFUND back to my card and I’ve now got the hassle of claiming back the money via my credit card dispute services. Rubbish pizza and...