Kernowine — Restaurant in England

STAFF WERE RUDE. WORST HOSPITALITY EXPERIENCE.

we booked a table for our friends birthday and we asked if we could leave balloons on the table of we came earlier. We drive from St ives to leave balloons as a surprise for our friend and when we walked in the balloons were not there.

When we said we were upset and asked where the balloons were we were greeted with a really rude man who said 'it is what it is' which is horrible hospitality.

We are so disappointed, he unenthusiastically dropped the balloons on the table and walked off... he even left the big helium balloons in the cupboard and walked off.

Avoid this place at all costs. We were not even offered a drink on the house for the mistake. We know mistakes happen however the man that dealt with us was SO rude. Maybe worth training the staff in hospitality before hiring them.

also took 20 minutes for them to serve us after...

Beautiful place and knowledgeable staff, on the steep side but you get what you pay for, only 4 stars because no tasters, the South African wine I enquired and purchased was poor and if I was offered a taster I would have changed my mind. Great zinfandel by the bottle though. I came in on Wednesday, it was the blend, £7.50 per glass. I work with wine and usually do not drink South African wine, I enquired and said this, but informed it was good. No taster offered so just ordered it. All 4 of us were unimpressed but not asked if I liked it, we left it and it was taken away without comment. The lady was lovely and knowledgeable and I don't want to knock her for that because the rest of the service was impeccable but a taster would have stopped me wasting my money and allowed me to have something I would have liked. I'll still be back...

We celebrated my sister’s hen party here one sunny Saturday afternoon, and it was absolutely perfect. From the moment we arrived, the staff were warm, welcoming, and incredibly helpful - nothing was too much trouble, and they made sure everything ran smoothly.

The atmosphere was relaxed and elegant, ideal for a daytime celebration. The food was delicious - fresh, beautifully presented, and full of flavour. Paired with their excellent wine selection, it made for a truly memorable experience.

Thank you for helping us create such a special day. Highly recommended not just for events, but also for a quick glass of wine, a spot of lunch, or any occasion where great food, great wine, and wonderful hospitality are...