La Vela Ristorante — Restaurant in England

If I could give them minus I would. They took the booking of my sisters hen do, and after we paid the bill of over £250 they then came to ask us to keep the noise down. Why not ask before we paid and not wait until after? Its a hen do and we was not as loud as we could of been. There was 9 adults and a teenager. Next time I would recommend not booking a hen do and if your customers are being loud please speak to them straight away and not after they have paid, as that has made you look even worse. We are all humans and you may of had experience where people may of been loud and when you have approached them walked out without paying, but do not tarnish all people with the same brush. So.rude

• response to the owner. My apologies when I was writing the review I didn't count myself, so the full amount of people turned up, so we didn't inform you as no one was missing.

You state the following "As one of our regular customers we did expect your understanding to be way different." Could you clarify please? What difference does it make if I am a regular or a stranger?

Yes we was 5/10 minutes late, however we apologised the moment we all arrived and nothing was said by yourself or the staff regarding that.

You state "During our first hours, we don’t normally have too many customers in the restaurant so we didn’t mind the party having fun and laughing as many of the members are regulars in our restaurant." During the first hour we was waiting for our food, so yes we was having a laugh, as you state you didn't mind.

"However, as more customers began to come in, we also started getting concerns and complaints about the noise from our customers. Feeling under pressure as other customers were stating that they were going to leave, my colleague kindly asked the lovely bride in private to keep the noise down so that everyone can have an enjoyable night, however, this all took place before any sort of payment was taken, as there would be no reason to let you know about the situation after paying." If you had said to us the moment you had your first complaint about the noise we would of understood and would have certainly been even more cautious and considerate. (Yes sometimes a crowd can be loud) however we was eating the most of the time your other customers were arriving, and the moment the bride was approached we then left, out of respect to your other customers. You had every reason to wait until payment as no doubt you was worried by saying something before payment may of made you assume payment or a kick off may have happened- (again my opinion and how the way it was handled made it look) Payments had started to be made when you approached the bride to be.

My review and stating minus is about your customer service and to me that is what more important. Yes your food was lovely and the place was clean but this is my review...

Over priced small portions. Ive been to many Italian Restaurants so was looking forward to giving this a go. To begin with I was offered drinks ordered these then waited 10 minutes then was asked if I wanted to order drinks again? Drinks turned up and coke was mainly ice very overpriced as 2.95 a glass. Didnt ask for ice or expect to receive a half pint for that price. I ordered a peroni and was gice and chargwd for a large one again I did not order a large one. Disnt say anything. Ordered a garlic sharing bread with mozzarella ehen it turned up there wasnt much of it considering it was supposed to be a 'sharing bread' it was a one person portion . Also had no mozzarella. When I complained I was told a mix up and what would I like them to do to make up for it. So I said well dont charge me for it. Kept it simple. Food tunred up chicken and musbrolm risotto. Couldnt see much chicken. A spagetti bolog ese ehich was quite frankly a childs portion. At 14.95 you expect to be full. Dread to think what the childrens portion size was like. Calzone was good size though. Bill turned up and low and behold was charged for garlic bread. Wouldnt come back to this place an expensive meal out which resulted in a stop to the local co op for some ben and jerrys as we wasnt prepared to pay 5 per head for desert on top of 15 quid a head for...

Booked a week in advance to attend restaurant for my boyfriend's birthday. Dinner was for 6 pm on a Tuesday. Restaurant wasn't busy and we were shown to a nice quiet table by the window. Seats are comfortable. I sat on padded bench and my partner took the freestanding chair.

We gave our drinks order and I asked for the toilet. Toilet was very clean and well stocked with toilet paper and soap.

Our drinks came and shortly afterwards, our starter and main order was taken. This didn't take long to come out.

I had the meatballs for starter and chicken risotto for mains.

Meatballs were amazing. The risotto was OK but I wouldn't order it again. My partner loved his chicken wing starter and La Festa pizza for main. I also thought the pizza was delicious.

There's a big carpark not far, but we were able to park on the same street as the restaurant. There is disabled parking directly in front of restaurant.

Staff were brilliant, friendly and helpful.

I deducted one star because the risotto was just OK and even though I let them know it was my partner's birthday when I booked there was nothing special done. Not a problem but it would have meant an extra star.

You will enjoy this...