Off The Wall — Restaurant in England

Would’ve given 0 stars if possible if only to write this review for all those out there looking for a family friendly environment. Wanted to take my family out for an evening to watch the rugby and enjoy a fun night out. Was told my children were unwelcome in the second half and the manager acted like he was doing us a favour by saying although we wouldn’t see the second half we would have an extra 15 minutes. Clearly he didn’t read the rules on minors as there were two of us accompanying the two children and they are incredibly well behaved. I feel discriminated against as a South African given my team were playing and honestly didn’t want to believe the bad comments the staff had made about their manager the night before. Will not be visiting this place again and feel ashamed that when this was Yates it was a far superior environment as opposed to the abysmal and empty vessel this pub has become. It’s also sad that the owner doesn’t know that all the people old enough to consume alcohol only come out at 10 and he’s clearly not with the times. Please find a new manager and don’t call yourself a family or even decent atmosphere in future

By the way if you’re ordering the melted chicken and bacon with barbecue please be aware it comes with own shrapnel of bacon that is too burnt to be called edible. Will not visit again

In response to your tasteless message I would like to make clear that when I rang about the game no such policy was mentioned about children so maybe educate yourself on the conversation before commenting. It’s also not “matching” specific needs as you’re basically saying you value people who buy liquor over families who want to spend time together with some party. Absolutely deplorable and in future do not dictate to a customer about what you assume their needs are. None the less I stand by my statement that Yates was a far better enterprise than this establishment and given the fact I was there with a friend the night before and there was nobody around plus your staff seem to be in dismay of you and call you difficult behind your back I can see why we had the place practically to ourselves. Do not contact...

Worst service ever seen by the bartenders. They are making fun of the guests behind the bar. Making racist comments. Not recommend at all. Food was good but it took so long to come to the table. Bartenders are giving fake promises on food timing to just get the order in and making guests wait for so long. That girl in blonde hair is so rude not even to us but to others too. She is just not seem to be happy with her job. Making comments after taking all the orders from the guests to their way of talking when guests don’t understand the menu. She is the worst bartender i’ve ever seen in my life. Being a manager of the restaurant, I really didn’t expect this from the restaurant where the food is so good and the atmosphere is so magical to keep the guests there for long. But this kind of service ruined everything when guests want to stay there for long to enjoy. We wanted to spend the whole evening there and wanted to order some more but she makes us leave the place and I won’t be coming back again. I defiantly knows a lot of guests leaves everyday because of this kind service by...

My name is Agatha I’m not rely happy about the events that took place on Saturday night in off the wall because I see it from the beginning to the end a guy had come over the fence in the smokers area of off the wall and the manager kicked him out what was fine because he shouldn’t have come over the fence if they have refused him access to the venue but after that he come back and kicked a Asian guy out for no reason who literally didn’t do anything wrong and he was the only Asian in the venue what make me think it was racially motivated and the manager was trying to abuse his power because he was Asian maybe he was trying to take his anger out on the Asian boy over the boy who jumped the fence but what I saw was disgusting and traumatic we live in a multicultural society this shouldn’t be happening in this day and age hope you fix this off the wall if head office want to speak to me I’m willing to talk...