Uno Momento — Restaurant in England

First time visit. We had booked a table for 6 people at 7pm.

Upon arrival we were surprised to see a large gaggle of people stood outside in the cold, we soon found out they all had bookings too. The entire restaurant was filled with people stood in between/around tables, I was unaware there was an upstairs at this point.

Unaware of what was going on, I squeezed through and approached a member of staff (the owner I think), to let him know our party had arrived for our booking. He aggressively told me to wait outside as he had loads of people waiting for tables (most of whom hadn't booked) and loudly said "WHY ARE PEOPLE SO IMPATIENT" as I walked away, to pretty much the entire restaurant. Good start.

He left us all outside for another 15 minutes before gesturing us to enter the restaurant, what a privilege. He marched us over to a CCTV screen behind the bar and pointed to an empty table upstairs and said "You are there". Clearly still annoyed by our earlier interaction. He could've gave us a map and compass instead to make things a bit easier. We all laughed in disbelief that he couldn't be bothered to seat us so off we went to the naughty table.

There wasn't enough menu's in the restaurant (apparently) so we shared 2 between 6.

45 minutes passed and we still hadn't received our drinks. We were sat by the little food elevator that brings food up and down from the kitchen and having the benefit of seeing the majority of dishes on offer come out, I didn't fancy anything that couldn't be mastered by a teenager.

All the pizzas looked like they'd been warmed up from frozen, pastas looked microwaved and starters from the back of an old cupboard.

I played it safe with potato skins and a pizza.

The potato skins were undercooked and the dipping sauce awful.

Most of our party got bruschetta which looked miserable. Served hot, not fresh at all and draped in a blanket of melted cheese? Weird.

The pizza was rock hard and a jaw workout to chew through, most of our party who ordered pizza ended up leaving most of it. The toppings on mine looked to be added AFTER cooking, uncooked jalapeños etc.

Total visit took over 2 hours and made us slightly late for onward plans.

I will never ever go here again, I am baffled how this place is popular. I've never had such bad service and food, avoid at all costs. Get a sandwich from Tesco...

I visited with the family on a Friday evening. Because it was the Lumiere event, I had booked a table in advance which was a good move. We were shown to a table on the first floor, which was fine (at first!). Firstly the positives. The location is great, just off the market place and I opted for the lasagne which was very good and came with a slice of garlic bread and a (very small) side salad. Others in my party had pizzas and the risotto and all got the thumbs up. Now the not-so-good. On our arrival, we were met by an older guy who I assume was the manager and he did not seem exactly pleased to see us, especially when we told him there were "only" four in our group and not the five I had booked for. This seemed to be a great inconvenience and there was much moving about of tables before we could sit down. The waitresses who served us were great - friendly and efficient. We were also half way through our meal when two very large groups of people, many in fancy dress, then came in and were shown to two long tables also on the first floor and the volume was so loud it was impossible to even talk amongst ourselves. So overall, good food but be prepared for indifferent service (on arrival!) and a very...

We came to Uno Momento with family for lunch. Loads of choice for food - they pretty much give you a book to read through! With food chosen the kids meals came out with the starters so they could get started. I had the black pudding which was OK, my wife had the Spicy prawns which were nice! Kids meals were a fair size although chicken nuggets perhaps a little overcooked. My son was very happy as he had Kids cheese and tomato pizza and it came with chips. The pizza was pretty much half an adult pizza!

When mains came out they were a pretty good size with one of the party having a calzone which looked massive! In all honesty we were so full that we didn't manage to get desert - but also they were unable to gake card only cash on our visit so we limited ourselves a little to make sure we had enough cash on us!

The waitress was friendly and helpful, and overall it was a really good lunch! We had been worried we may have picked the wrong place after seeing so many nice places on our walk through the city - but turns out we was well OK...