Mason + Rye (Fenwick) — Restaurant in England

The seating area and decor is absolutely pristine. Lovely atmosphere but very unfortunate customer service, lack of. The light airy space always draws me in but I’m very quickly reminded why I hardly come here and why after today I most probably never will. The customer service is usually lame and mediocre but this afternoon it’s rude, argumentative and very inexperienced.

The cake prices are marked by hand on labels that are impossible for the people working here to read. The service is painfully slow and it’s shocking that the staff don’t know that the reason for two prices in/out is due to VAT.

No wonder that even though that the town is pretty busy and all the coffee shops I walked by today are heaving yet the lovey Mason & Rye remains virtually empty apart from what is an obvious Fenwick’s performance management session taking place.

Well at least it works as a department store meeting room since it’s obviously finding it difficult to attract customers.

Such a shame a beautiful space isn’t managed by people who are more...

Always really impressed with the food and drinks at Mason & Rye. I’ve tried flat whites in most Bracknell cafes and this is by far my favourite- it’s just the right strength, smooth and velvety. As good as Gail’s, if slightly better. The salads are delicious and veggie friendly. It’s nice to have a healthy place to eat in town thats high quality and tastes great too. The cakes, brownies and pastries are also all delicious. I live under 5 mins away (on foot) and often buy breakfast to take away. It’s more expensive than most cafes in Bracknell food-wise but worth it for a treat. Oh, and although they don’t allow dogs inside, they’re very dog friendly outside and have often brought a bowl of water...

Visit here regularly. Good team that have worked there a long time so always a good indicator. Price point on the high side but quality is excellent. My only gripe is it’s great to be able to sit outside when the weather is good. However, the cushions seem only to go out randomly and when asked, staff say there wasn’t sufficient people on duty to put out that day. You also seem to share the space with Fenwick staff eating their own made lunches so it has the feel of a staff area. Shame as I feel a lot more could be made of this area (perhaps with an attended outside station at busy times) which would only improve their revenues and the...