Mast & Rigging — Restaurant in England

We came to your restaurant for my daughter's birthday. We were in a party of 15. The restaurant was not very busy in our opinion. We ordered our starters and main meals. We waited a little while then the starters began to come out. (I'll ignore the fact that we had to change our decision twice as the first and second choice was not available.) We had finished some of our starters before all the starters came out. We were then asked if we were ready for our main meals, to which we answered yes. We were still actually waiting on garlic bread which we asked for with our starters. We were then told that the main meals would be half an hour wait. We ordered 2 mixed grills medium rare. They came out well done. They came out with a pizza we ordered. We had finished the mixed grills and some of the party were still waiting for their main meals. We complained but we're told they were short staffed. This is understandable however the issue I have with this is if you are short staffed then you should have limited the number of patrons in your restaurant in order to give a fair customer experience. But this did not happen customers continued to arrive and orders taken. While we were still waiting on food. After 2.5 hours and a few complaints were offered a few extra desserts. We had not ordered any desserts nor had time to wait for them so how is it appropriate to offer this as an apology. When we arrived at your restaurant we had bought a cake for my daughter and handed it over for the end of the night. We asked for the cake to be bought out 3 times and then gave up and asked for cake in its box and we presented the cake outside in the car park. This is not in anyway acceptable from a well established restaurant chain. I do understand that the hospitality industry is still trying to get back on its feet after the pandemic. But this is still a very poor display of customer experience. As I said if you are short staffed then you should adjust your number of customers so you can serve your customers better. It seems you are more interested in taking money than looking after your staff and customers. It's not fair on your staff that they are under such pressure that they have to put up with complaints and unpleasant actions from other customers. The waitresses don't deserve that, they are working their hardest. But I assume they don't get extra pay for the extra work they are expected to do as they are short staffed but still the same amount of work to be done.i felt sorry for them but still unhappy with the meal we had. The food I had was actually ok but many of the party had to reorder food because some of it was cold or under cooked or both. Your staff need support its no wonder your struggling to recruit staff...

I'm not sure how to describe this place. It calls itself a pub, or pub-resturant, on its website but then again McDonald's calls itself a restaurant. So, it's not a pub as most people use the word. It's a low budget restaurant with a bar, but not the sort of bar where locals gather over a few pints at the end of the working day. The website says it's 'a place soaked in maritime history ', except it really isn't. It's a modern Marston's estate venue, the sort of place inflicted on soulless new housing developments where people's aspirations aren't very high. That said, it suits its purpose for those not wanting to spend a fortune on a night out, or families with younger children that just want a break from reality. But, that doesn't mean it should be quite so drab and uninspiring. These places are all the same, like McDonald's, so you already know what you're going to get before you enter and if that's not your thing then go elsewhere. Sadly, I didn't have that luxury on this occasion but I was more disappointed than I anticipated. I asked what bitters they had on - these places always have Marston's own Pedigree bitter, but not tonight. 'We have IPA' I was informed, but that's not bitter. I can't remember what I opted for, which sums it up really. And a diet coke, please, only to be given Pepsi max instead, without telling me. Shouldn't really be a problem, but a friend has an adverse reaction to one of the ingredients in Pepsi max so she has to avoid it. Had the bar staff said they weren't giving me what I'd asked for it would have helped. And a straw, please, but they had none although I was informed they'd have some on Tuesday as if that might help. The food; overcooked burgers that were dry to the point of being inedible and sausage and mash which managed to taste of nothing. Bland and dreary really sums it up. You can call it going out, but staying home with a takeaway would have been a...

I do like food at Mast Rigging. It’s extremely delicious and extremely big portions❤️ the prices for such big portions are incredible! It’s definitely worth to go. Some of the points: It’s some sort of hard for elderly to navigate the website to order food. It’s easy solved by going to the bar, but I think it would be nicer to: take a survey and ask people about how easy is to order a food through website. add some kind of pictures of the food for new customers. As my parents were new in the pub and they could read what includes in the dish, but it was a hard to choose what they eventually want, as they read something, going to another dish to compare on the app and straight forget what included in previous dish they chose. I think some kind of visualizing will help not only to make a decision faster, but also in visual comparison. Because, some people might not order other dishes and stay on the same because they don’t see them, but when they have a look at the table nearby, with the new for them dish, they might not even know what’s that dish is. There’s gluten free option for gammon steak only (others are grey highlighted), but after I order that, the waitress comes and says that you don’t have gluten free, only the original one. It might be tricky for those who came for simple gammon steak but don’t know that gluten one - can be the original one. When you book the table on smartphone you need to scroll down to find a button. I mean, it’s important for customers to find booking button straight they entered the website or at least this button should be visible within first...