McDonald's (Odeon End) — Restaurant in England

Can’t believe the experience I have just had from the McDonald’s restaurant in Southend (72,74 high street)

We wanted to eat in me and my partner so was told to go upstairs. We was told to wait at the top of the stairs until told where to sit. The lady came over and took us to a bench, as you get to the top of the stairs go right then right again and it’s attached to the stairs behind where you sit is 4 seaters which were occupied with people.

I said to the lady “I don’t want to sit there because it’s not following the social distancing guild lines and don’t feel happy with sitting there, as you can clearly see I’m next to the lady behind me.” Here response was “if you don’t like it go speak to a manager” I kindly asked again “is there -anywhere else we can sit” she then approached me very close in my face to which I put my hand in front and asked her to step back. She then started to get very aggressive towards me and at this point a manager came up the stairs. She then decided to tap the customer on the shoulder and ask her “was I getting aggressive towards him” in front of the manager. Considering there is social distance and guidelines which clearly are not being followed. The poor lady sitting down i then said to the manager you shouldn’t get customers involved that’s not fair and apologies on behalf of the staff members actions as it was shocking.

we spoke to the manager and she kindly changed the seats but we didn’t feel happy as the lady was just watching us so we left.

I’m so shocked the rules are not being followed and the services that was provided in this store is terrible.

The lady in question is called “Val” if I could leave a 0...

I go to many McDonald's but this one really surprised me (I'm surprised it has such low reviews). I was with my family on Sunday around 7pm. A security guard greets you at the entrance so you can feel safe.. the place is clean and tidy, peace and quiet. We waited about 10 minutes for the ordered dishes. The first time I got exactly what I ordered - I didn't have to go back to the cash register and ask for anything.. The first time all the dishes were hot and not like in other places 🤔 - cold or kept in those cartons and damp. This is the first MC Donald's where the fries are not overly salted - I think you can always ask for salt.. and here I didn't even have to go back to the cash register for sugar for my coffee - the gentleman asked me about it when giving the order. Seriously, great respect and pleasant impressions left 👌 - other locations could learn from you how to properly and tasty serve customers Thank you and I will gladly come back to you someday .. despite the lack of parking and McDrive zone...

Very disappointed for something that's so expensive for what it is and it's such a poor service don't waste your money or even so your time the chicken nuggets tasted a day old the fries were freezing and tasted reheated the milkshake which was 2 pound alone was vile wasn't stirred properly I remember a time when a drink came with a meal the burger was the nicest thing but for the price of 25 quid for 4 cold burgers 2 chips and 20 chicken nuggets wasn't on my agenda not to mention it took ages getting served the staff are rude and stand around doing nothing while the so called restaurant gets busy just for people like me to waste there money expecting a hot nice meal but instead you get cold meat day old chips and flavourless nuggets it is an outrage that this business is still open it deserves to but shut down all over the world just like Argos it's what happens when company's or restaurants dont live up to there own reputation they get shut down so why is this so called food shop still standing...