Mezza House — Restaurant in England

Unfortunately I have to change my review. Been back again a couple of times to eat in and few more times to take away and the quality is quite hit and miss. Lamb shawarma take away was quite small, despite ordered the large one and the meat was not great either. We had the shared menu sitting down and this was not like the first time. Finally a nice place in High Wycombe. This restaurant serves freshly prepared authentic Lebanese food. We had a mixed grill and a falafel wrap. The falafel was nice and rich of flavour. Freshly fried balls with pickles, salad and sauces. Quite balanced in taste. The mix grill was definitely the highlight of the meal. Meat was super tender and nicely spiced. Only comment would be about the portion sizes. I would have preferred more rice with the meat and slightly bigger skewers for the price. We tried the desserts and they were also very nice. Baklava were proper ones. Nutty, sweet and not flooded with sweer syrup. Will definitely go back...

Poor customer service. I made a £90 order including a couple of desserts. Mezza delivered one wrong dessert and completely missed the other. When I called to explain I was met with an argumentative manager who suggested that I might be lying and was "too busy" to appropriately deal with my request.

In the end I had to drive to Mezza House with my incorrect dessert to prove my case. At which point a very limited apology and no delivery fee refund was offered. It also turned out that the rice pudding I'd ordered wasn't even in stock, despite being available to order on the menu.

After some time, two phone calls and an evening drive, the restaurant did send me two Baklawa instead of the one I'd ordered.

Although the food was nice, as it always is, I didn't enjoy it as I spent a long time on the phone trying to resolve this issue while it was getting cold.

I have been a regular customer of Mezza House but this has somewhat spoiled that...

I had a meet up with a bunch of friends and by chance ended up at this restaurant as initially, we had plans to go somewhere else. It was a very pleasant surprise as we ended up having a feast and we all enjoyed our time at this Lebanese restaurant (run by actual Lebanese). The food was beautiful and freshly made, service was on the spot and welcoming. A friend who is a vegetarian had good options to choose from and enjoyed her falafels and grilled halloumi cheese meal. Overall, we had a fantastic time as a bunch- delicious food and very welcoming atmosphere- what more you could ask for :) Their meat selection plate is a must to try. I wish I would live closer and could be a regular at this eatery! Will be looking forward to visiting next time I’m in...