Muffin Break — Restaurant in England

Odd customer service and cheap tasting food for a non cheap price.

We ordered a cheese and caramelised onion toasties expecting the usual coffee shop style sandwich. We got what looked like value bread with a little bit of cheese and something that tasted like Branson pickle on it.

Ordered a chai latte. What arrived tasted like warm milk with a sprinkle of cinnamon on top. I could taste no ‘chai’ in that latte.

When I first went to order the person behind the counter asked me my order like midway through her doing a task. Like she asked me but no effort to turn even remotely in my direction. She then before I’d even got a full word out started dunking under the counter and sorting dishes or something out? She then wondered off for a bit before I’d even completed my order. Came back briefly, still never once even facing in my direction and I managed to get another bit of my order out. Half of it to her back as she wondered off again. Then repeat the same thing again. It was odd.

Other customers were friendly in the shop though. The little kids area is a nice touch but the high chairs were all stacked up filthy despite the shop only having been open about 20...

Ordered hot chocolate but on arrival not very warm. On drinking it there was still powder at the bottom of the cup. Not mixed properly and became undrinkable. I went and told the manager who dismissed me totally then proceeded to discuss it with other customers queuing. Very rude and unprofessional and i told her so but still continued to speak in a condescending manner calling me sweetheart. Where are the customers rights to complain even when the evidence is there in front of them. I didnt want another drink or refund just acknowledgment and some kind of apology would have been appropriate. Instead I was made to feel I shouldn't have even said anything. And because the manager behaved in an unprofessional manner, with an attitude clearly speaking to me very rudely this was upsetting for myself and husband who had only called in for a drink. Both my husband and I who are in our 60s will not be visiting the Muffin break ever again. The manager certainly needs further training on how to treat paying customers with some respect and remember we all make mistakes and clearly one had been made today and a little politeness...

I dont often complain at all however we went in for a coffee twice today and the first time the manager seemed very rude and impatient with the girl serving on the counter who seemed possibly new felt bad for her and hope shes ok , second time as i was leaving i witnessed the same manager ( well presuming she was anyway) speaking to a customer very rudely too. We had picked up job application form from there and it certainly put me off wanting a job with her so no wonder they need staff if thats how she speaks to her staff and customers too ! However the coffee and cake was very nice and always love muffin break so such a shame shes let the place down so much today with her attitude. The young lady on the till earlier was trying her best so if she sees this thank you for keeping it way more professional than your own manager you deserve a medal because i would of told her where to poke her job if she spoke to me like that on a daily basis so really hope the staff dont have to deal with this...