Nando's Bristol - Aspects Leisure Park — Restaurant in England

I am deeply disappointed by the abhorrent treatment experienced at Nandos Longwell Green Bristol, a purported beacon of hospitality that, regrettably, failed to illuminate even the most basic principles of customer service and respect.

Our arrival, punctual and eager to partake in the well-regarded fare offered, was met with a disheartening series of events orchestrated by a purported manager named Scott. His demeanor, cloaked in an air of indifference and condescension, left us bewildered and disrespected.

In an environment where empty seats outnumbered occupied ones, Scott's insistence on adhering to a seemingly arbitrary cutoff time for service, purportedly dictated by an absent owner, exposed a callous disregard for the plight of patrons who had journeyed from afar with their families. The incredulous notion that serving customers within the established operating hours could somehow jeopardize his employment is, at best, an affront to logic and, at worst, a pitiable excuse for subpar conduct.

The smirk that danced upon his lips as heartfelt pleas for accommodation and understanding were made in light of our celebration of Eid was a stark reminder of the insensitivity that permeated the atmosphere. To trivialize the significance of this occasion and the efforts undertaken to share a meal at the only halal Nandos in the vicinity was a display of callousness that shall not be soon forgotten.

Scott's audacity to diminish the legitimacy of our presence and the validity of our timeline, coupled with his insipid retort of being a mere executor of commands, not a nurturer of goodwill, leaves a bitter taste in the mouth that not even the most succulent peri-peri chicken could assuage.

In the annals of customer service missteps and egregious oversights, this encounter shall stand as a testament to the dire need for introspection and improvement within the hallowed halls of Nandos Longwell Green Bristol. May this missive serve as a rallying cry for rectitude and a reminder that, in the realm of hospitality, empathy and understanding are the bedrock upon which lasting...

TERRIBLE SERVICE, HAIR IN FOOD!!!! We visited Nando's last Saturday. There was 2 family's in our group. My sisters family ordered a couple minutes before ours. We waited ages and finally my sisters family's food arrived. My family on the other hand was not served, we waited ages and eventually (when my sisters lot had finished their food) the manager (I think) came over to ask what we had ordered as they couldn't find the order. She eventually found the order, and our food was served. As an apology she offered us a free dessert each. Some of the food was unfortunately cold but as we were absolutely starving we just ate it. We then waited for our free desserts....................and waited. The place was not busy but obviously they prioritise there delivery food rather than the people in the restaurant. Finally we went up to ask for our desserts! When they eventually came my son took a bite out of his brownie, noticed a hair sticking out and then pulled out a MASSIVE HAIR!!!! We asked for the manager. A different but very friendly lady came and we explained to her everything that had happened. She took my email and phone number down and apologised but they wouldn't give a full refund, which in this situation was defo what should of happened. Instead they said they would tell head office and hopefully they will email me some vouchers as they cant give vouchers out at the restaurant any more. It's been nearly a week and I have had no email or phone call. I really thought they would have contacted straight away given the awful experience. Such a shame as Nando's was a favourite of mine, but will never eat...

The restaurant was almost completely empty when we arrived, and we were told we had to register with the host for a table, and the wait would be 50 minutes. Longwell Green is an isolated leisure complex, so most people are there for a film and on a time deadline, and there is absolutely nowhere else to go, to wait out the 50 minutes. We'd allowed 90 minutes to eat, before our film at 6.30pm, which I thought was incredibly generous, if not over the top, even taking into account the standard 15-20 minute wait for a table you often have at busy times. I wouldn't have minded if the restaurant had been busy, but there were approximately 5 tables, all with their meals, and a lot of staff serving. This type of behaviour is indicative of companies (or perhaps the people working on-shift) taking advantage of covid as an excuse for poor service and irrational rule making. You can't book at Nando's, so you expect to get a table or wait at the door for 15-20 minutes until one is available, unless it's absolutely rammed (which it wasn't, as it was 5.30pm). I'm utterly fed up of companies coming up with these nonsensical systems and blaming covid. Please can management look into this and improve the system? It really ruined our evening and made us late for the cinema, something which we had been looking forward to after such...