Nando's Leicester - Freemans

I have visited this place with my wife and my kid to spend a good quality family time with the expectations of the quality food and the quality service. But unfortunately I have expected far more than the reality at this place ! Yes , I have ordered some drinks , starters and main course food via Nando’s App and waited almost 15 mins before they serve us the pitta bread and drizzle ! That was quick . But we were looking at each other waiting for our drink! . The second person came after 15 mins with the main course meal ! That was quick too but without the drinks !! We asked him that where is our drinks , he said “ oh you didn’t get your drinks yet ? Let me arrange that for you noting our table number was 20“ we again waited for 5 mins looking at our starter and main course meal getting cold for the drinks.. well the story doesn’t end here .. the lad who took our complaint and noted the table number were roaming around without any efforts making things right at least . I had to go to the counter asking the lady can we have our drinks at least after 10-15 mins now from the main course served and 30 mins after the starters ! The lad who noted our table number to arrange the drinks asked me sorry what’s your table number ? I felt like I take the table and put in front of the till counter !

They three behind the counter made face with each other and looked the lad with the exclamation emotions and one of the lady said “sorry we were busy that why “ . Wow what a response ! Finally we got our warm beer and wine when our starter and main course got cold and the garlic bread like a chew gum !

Fantastic service guys … keep it up ! One day this branch will get closed I’m sure .

Never gonna go again this branch ! Worst ever food and service !! I should have given one star but I kept it for two for the sake of the Nando’s name only !