Omar — Restaurant in England

During the lockdown period, Omar Pizza was my go-to place, and I had fond memories of enjoying their meals. However, my recent visit left me extremely disappointed. After ordering a meal with a drink, I was happily eating until I opened the drink and found it tasted awful. Upon checking the date, I discovered it was from October 2023, despite us being in February 2024. This lack of attention to detail regarding product expiration dates is unacceptable, especially for a small takeaway with limited stock quantities. It reflects a concerning disregard for customer health and safety.

When I brought this issue to the attention of the shop owner, instead of offering a sincere apology, he repeatedly claimed ignorance, stating he didn't know about the situation. Furthermore, his suggestion that I could return for a refund felt dismissive and failed to acknowledge the seriousness of selling expired products. In my opinion, when a mistake occurs in business, the first step should always be to apologise to the customer and demonstrate that they are valued. Unfortunately, this was not the case.

While I wish Omar Pizza all the best in their business endeavors, I will not be returning. Customer satisfaction and safety should be paramount, and I hope they take this feedback constructively to improve their practices...

Ordered two family size pizza 1 hour beforehand and when I got home after collecting, the pizzas looked very dry as if they had been overcooked. Called Omar around 20 times but there was no answer as they were extremely busy. The next day I called them and the person answered the call remembered my order and acknowledged they made the pizza straight away when I called instead of later. This meant the pizza had been ready almost 1 hour before collection. He kindly apologised and promised to “sort me out” the next time I came and told me to remind him. I told him I am a regular but maybe once a month. The next time I ordered, I mentioned it and they told me i would be looked after. Got there to collect, no mention of anything. I told him I forced my kids to have that overcooked dry pizza last time as I could not get through and did not want to be throwing it in the bin (maybe I should have). I was made to feel as if I made it up and was lying about it to get away with. I told them this is wrong and expected something of a goodwill gesture in the very least. Nothing. Awful service and will not be going there...

AVOID

False advertising scam!

I ordered two 12-inch pizzas from Omar Pizza. I know that on the shop front they have "Buy One Get One Free" advertised, but I thought that let me just confirm over the phone that this was still the case, which they rudely confirmed.

However, upon arriving to pick up my order, I was being charged £14, even though their menu lists a 12-inch pizza at £9.50. Therefore, with the "Buy One Get One Free" deal, the total should have been £9.50 for both pizzas.

When I raised this issue in-store, I was met with dismissive and unhelpful responses, including being told that I was crazy for thinking I could get two pizzas for £9.50. I was told that although their 12" pizzas are £9.50 each, two 12" pizzas are £14 despite being advertised as "Buy One Get One Free".

The dispute was going nowhere, as the shopkeeper was refusing to understand the concept of "Buy One Get One Free", despite advertising it. So, I just left without the pizzas.

This experience was extremely disappointing and misleading. I will not be returning to this establishment and cannot recommend...