Pizza Hut Restaurants Newport — Restaurant in England

I was ripped off for a dusty pizza.The staff seem to know nothing in respect of customer service or how to talk to people. I myself have a long history in hospitality This involves managing restaurants and kitchens. So I know what I'm looking for when eating out and paying almost £60 for a pizza. So first they put us on a one man band table treating us like we were hobbits. Not even room for the food I had to asked to be moved due to the fact the food would have been on the floor as no table room. Asked for table service as I don't use these apps .was made to wait about 40 min before taking the order. I had to walk up and ask them to come and take the order. At this point, all 6 members of staff were standing around the front entrance talking instead of doing their jobs..made me wait another 45 minutes for a dirty glass to feel with flat pepsi From a machine covered in fly. I don't know if the flies were meant as extra protein? When the dusty looking pizza arrived only had one slice couldn't eat any more due to the fact the chef had gone trigger happy with bolsamic vinegar all over the pizza. so I couldn't eat it. I wasn't going to say anything, but it was the long brown head female managers behaviour that got me on to this review. I could have left the pizza/poor service dirty Drinks machine and paid the bill disappointed and said to myself I'll never go back. But the manager done something at the end that made me wanna do this review, and then obviously taking this to higher bodies within the company.. Because of how expensive the bill was for a pizza that had been completely ruined and then top it off, we didn't get a drink because Apparently the pizza £50 we brought, didn't come with a drink we had to pay extra for the drinks With dirty glasses. Making the bill closer £60 So once again, waiting at the table to pay the bill, so we can get out of this awful establishment, but all the staff are too busy gossiping feeling awkward as a customer I make my way once again to the counter to ask for the bill when I got to the counter? I said Can I pay the bill please? Once I had made the payment, the manager said was everything OK with your meal? I said I wasn't going to say anything in all fairness but as you've asked, I think it's a bit overly priced considering you don't do the drinks with the meal. As you normally do with every other meal?And before I got to mention anything else the manager then started arguing about different sizes drinking glasses her body language was defensive aggressive and completely abrupt. And then all members of staff standing around me looking at me like I don't deserve oxygen when I ve literally just paid their wage and responded to a question they asked I then said to the manager you shouldn't really ask me if you re gon to get offended when I politely give you the answer and the way you re talking to me With that she then started listing her qualifications to me and going on about being a manager of Pizza Hut for 15 years.. My advice to that would be look at the reviews lol..

Im not the only one who's noticed this abrupt behaviour from Pizza Hut staff... This was meant to be a birthday lunch for my daughter, 15th but was ruined by pizza hut staff. I'm not gonna be going back. Very unhygienic badly cooked over priced.. I can see why there's been no progression in fifteen years.. Everybody reminisce fifteen years ago when pizza hut was actually nice?? I think I might know the reasons why it's gone so downhill.. I think an overall change Of staff is well and truly need... Personally gonna take this a lot further then leaving this review. I will also mention That both me and my daughter feel really sick now? And I do believe we've got food poisoning As we both felt very poorly within an hour of leaving pizza hut... Ruined my daughter's 15th birthday. Just nasty behaviour and now we both feel like throwing up .. Horrible establishment and...

OK I'll start by saying we love pizza hut and as there are none by us we always visit while on holiday. So I'm gutted to leave this review. Where to start.. At 8pm on a Friday I wasn't expecting it to be like a kindergarten full of kids hyped up on sugar, running around like loonatics with their hands in literally everything including a 4/5 year old who kept appearing over the partition wall trying to grab us or drop food on us. Kids were in the salads, the ice cream and drinks. It appeared parents decided they'd had enough of parenting. Ordered via the app. Waited ages for a glass to get a drink. Waited longer for someone to remove the 4 kids from the drinks machine where they were apparently "making cocktails"!! When our food arrived I was so hungry and really looking forward to eating. Unfortunately the chef had other ideas! The pizza sauce was horrendous. He'd decided to be incredibly generous with both the sauce and the herbs in it. It was like having a soup on top of a pizza. The cheese simply slid off.. It was overwhelming. The fries? I have no idea how they cook them? I suspect via grill. You either had cremated or raw. You couldn't even have salad unless you want tortilla chips smushed into your potato salad. Sweetcorn with beetroot and basically anything some 5 year old had decided made a great mix. I get it's the parents job to look after their kids but seriously? At the point where some "parent" has enjoyed the bar a bit too much and hasn't forgotten their offspring the staff needed to intervene! It was an accident waiting to happen. Although we should have been good... Judging from the amount of blue light card holders! 25% off the bill apparently means lots of people who had a blue light card were eating. Pizza hut needs to ask for ID because I can guarantee the guy sitting next to us who claimed to be a fire fighter hadn't seen his feet in forever let alone climbed a ladder. Abusing the system ruins it for thsoe genuinely entitled. Pizza hut please start asking for ID! There is a name for what this pizza hut was that night, can't say it on here but but ryhmes with it show. I'd normally rate their disability access but I feared for my safety on crutches as there was simply no room for my wheelchair. I'd talk about the disabled facilities but they were in use by 3 kids who were having fun trapping each other in there and throwing wet loo roll balls. So...... Maybe I just visited on a bad night? I try to be fair in all my reviews. And try to balance out the good and bad. So 🤷‍♀️ umm... It made my toast seem like a luxury when...

Ah, the sweet memories of childhood, eagerly racing to Pizza Hut for that glorious combination of gooey cheese and joyful indulgence. Sadly, my recent visit to Pizza Hut Newport on the Isle of Wight has not just tarnished those memories—it has incinerated them in a dumpster fire of disappointment.

Let’s start with the salad bar, which could only be described as a homage to scarcity. The pathetic, unstocked array of wilted greens left me wondering if I had stumbled into a post-apocalyptic salad bar simulation. Then there was the ice machine—oh wait, there wasn’t. It was broken, leaving me in an unchilled despair.

Moving on to the Ice Cream Factory, a childhood dream of mine that was brutally crushed when I discovered it wasn’t working. Picture my inner child, tearfully clutching an empty bowl, yearning for the ice cream that never came. To add to this carnival of calamity, the self-service drinks station was so sticky, it could double as a fly trap. How charming!

The pièce de résistance, however, was the ordering process via an app. A godsend for introverts, perhaps, but for those of us who enjoy a semblance of human interaction, it felt like placing an order into the void. The food itself was so “mid” that it made mediocrity look like a Michelin-starred experience. And let’s not forget the £30 cheeseless bites pepperoni pizza—WTF indeed! So thin, it could snap like my hopes for a decent meal.

One saving grace was the Margarita stuffed crust, which was quite good, but alas, not enough to salvage the wreckage of my visit. Overall, I am done with Pizza Hut. My childhood, once a blissful canvas of cheesy dreams, has now been irreparably ruined.

Pizza...