Yesterday 22nd March, I was sitting at a table in Prezzo; we had booked a table for seven family members. I was very disappointed they couldn't or wouldn't allow us to add an eighth family member to our party. Our party included my 80 y.o. husband and our two adult children - our son, his wife and our two grandsons aged 10 and 8. My daughter made up the seventh and she had called the restaurant, the day before, and asked if we could add another guest. It was her husband (he was unable to join us at the time of booking as he works abroad but came home earlier than expected). Despite pleading with the manager she would not budge. I then rang in the evening but to no avail, my daughter said it was the same person she had spoken to. The reason given was that there were already two large parties booked in. The excuse given was because of the 'pressure on the kitchen', and there was simply no room to add an eight person. A table of eight, apparently, was too much for them to cope with. I suggested we have two tables of four. The manager's response was as they were really busy, we could have one table upstairs and one table downstairs. This was utterly bizarre and a deliberate and stubborn attempt to not to acquiesce to our request. On our arrival we were shown to our table. I could not believe my eyes. There was room for another table at the end of our table. Please see photo, my husband has his back to the camera. The seating is fixed to a wall, and where I was sitting, there was more than enough room for my son-in-law. Plus, there were so many empty tables! These tables were not occupied throughout our two hour stay (3.30 - 5.30)! I took many photos over the two hours, and those tables remained empty. I asked one of the staff members that, if we had walked in with an extra person, would that person have been accommodated, and 'the response was absolutely, 'yes'. I then told the staff member about the suggestion the previous night re 'a table for four upstairs and one downstairs' comment, and he apologised. Shockingly, from my seat, over the two hours, I could see potential customers looking at the menu in the window. When these potential customers entered Prezzo, the lady manager (black jacket, grey trousers) farcically looked on her screen and turned 32 people away!! Yes I counted them all! They were mostly couples, including one young man with a toddler, two ladies with a pram and a toddler (I counted).All these people were turned away by the manager. As we were leaving at 5.30pm and the evening began, a young couple was allowed in, the next couple not, and so on. As evidenced by my photos, the first one shows the end of our table as we were about to leave and all the space available. The table under the window was empty the entire two hours. One of the photos shows my husband's back in the distance and the available space. As an aside, when my daughter and I both rang the previous day to add my son-in-law, the manager's excuse was they already had bookings for 'two large groups' when these these 'large' groups arrived, seven people at 16.45 followed by four people, then as we left at 5.30, another group of 6 arrived. Presumably these were the two large parties the manager had referred to. These two groups did not impact our time there at all as we were leaving. A very mean and petty act in not allowing us to add our son-in-law on a special family occasion. If the manager's response is that it was busy upstairs, then it's a LIE, there was no activity on those stairs for the two hours we were there, our table was alongside the stairs. What a shocking way to run a business. There were five servers downstairs, doing what? Incidentally, we had to wait far too long for our food. Also, I needed to ask a staff member to replenish the toilet tissue in the ladies, and the entire floor was wet! We will never return - our afternoon totally spoilt by this mean act. Some people are just not suited to working in the hospitality industry. Finally, I did have a chat with one of the servers - which I will pass on to head office.