Roberto's Beachside — Restaurant in England

Overpriced and lacking in quality. 3 scoops of chocolate gelato with a tablespoon of biscoff sauce @ £7.50. Weak in flavour, not at all thick enough consistency and seemed to be strongly composed of ice as in water, distinctly lacking in cream. You can buy equivalent or better in Iceland. The young lady serving was nice and affable however the older staff (presumably owners) shuffled around as if the place was under siege and they were battening down the hatches when I merely asked what was the young lady's recommendation between the two chocolate flavours. A lot of these positive views are from people who do not have a clue of what they are talking about, as is sadly, often the case with the passage of time. Not in Southend however try "Amorino Gelato" if you get the chance for a comparison and see, rather taste, for yourselves, the difference.

P.S. It seems what "you believe" and what the reality is are clearly two entirely different things. Your response about how gelato is made is all would-be patrons need to know. Not just about your lack of knowledge but your lack of character. I had the chocolato cioccolato, nothing there to highlight it is vegan whatsoever. I had a caramel sundae previously and that was also overpriced/lacking compared to the biscoff sundae at another popular location opposite Adventure Island. Please credit yourself in your responses by name if you stand...

We have been coming here every week spending more than £100 per month. Today they charged us £24 instead of £19. I had to challenge them it’s wrong. The ice cream was soo melting we got messy. This has been in the couple of weeks. They charge us 50p for extra paper cup. The staff touching the nose and then the cone next time cleaning then touching the cone. Bacteria from one place to your ice cream. So so disappointed never coming back again.

Reaponds to your comments this is what I have to say :

The person who over charged us was not new

Almost all shops at Southend got 5 star reviews and as someone who’s been behind a counter of a 5 star hygiene shop all I can say doesn’t matter I seen enough. Touching nose and food absolutely not hygiene so please don’t try to convince someone who worked alone with HTC and Council this is unacceptable all stuff should wear a gloves. Very unhygienic!

And yes absolutely not coming back you guys have never been taking feedback and never been...

My daughter and I ordered two large cups with 3 scoops each! Delicious! We also got a slush and two cokes, came to just over £20 Not a problem it was worth it. Sat in the car and once we finished my Autsitic daughter decided she now wanted an ice cream 3 scoopes one Nutella, biscoff the third scoop she wanted the cherry! She asked if she could have the 3rd in a small separate cup as she couldn't stand the cherry touching the other two! The guy who served us before was cool with it! It would of cost £7 however, a girl behind him stated we'd have to pay for the 1 scoop as a separate ice cream so charged us £10! I explained my daughter was Autistic and she didn't care! So we paid for 3 scoop cup and the 1 scoop! Her attitude was honestly disgusting! My 14 year old kept apologising as she felt like she'd done something wrong the girl completely ignored her! The way she handled it was cold and uncomfortably cruel! Won't be going there again. Not Autistic friendly! We...