Shambles Tavern — Restaurant in England

September 2019 Coeliac Friendly Pub!! I found that place by chance as I was walking through York on my day trip and, even though I almost missed it, I saw their board advertising gluten free soup and bread. I came back later that day to have dinner here. Unfortunately, the soup has already sold out at that time, however, they offer other gluten free menus as well. As I am coeliac as well as allergic to dairy and walnuts, I had quite some questions about their dishes and service staff was very friendly and helpful and double checked with the kitchen to make sure all given information was correct. Also, and I was pleasantly surprised by that, they have dedicated fryers for gluten free food to avoid cross-contamination, which is absolutely fantastic (because it is truly gluten free!!) and I had the feeling that service staff was very considerate in regard to food allergies. Due to both allergies, the range I could choose from was quite limited, however, their overall range is diverse and broad, given the little size of this pub. I had eggs with chips and salad, and it was a pleasant, satisfying meal. It was served in a reasonable time to be prepared freshly, it definitely was hot and warming and portion size was just about right. To my taste, the salad could've been a bit larger, as I am a veggie fan. Definitely good value for money! I recommend this place without a question! It’s cozy and staff is incredibly friendly. I hope I'll be able...

BAD and Good. BAD 1st. MINUS STARS for This woman member of Staff who was Very Rude to Me. Today. Friday 7th April. Between 1.15pm and 1.45p. I don't know her name, but she had Red hair (if Im correct?) She was Wearing all Black. A Snap On top. (Jumper I believe?) Black bottoms and Nike Air max trainers I believe. I went to the toilet, while my family ordered their drinks. After I went toilet, I ordered my Drink and Paid For Mine And My Families drinks at the bar and explained this to the Barman. We just finished doing a lot of Shopping. Loads of bags. As I'm walking Out This Member of Staff Says to me loudly in Front of Other Customers "Ain't You Got Drinks to Pay for?". I said I've sorted that Earlier with the Barman. The Barman Quickly Corrected her. He was Very Apologetic to Me. No Appology from this Woman member of Staff. Which I Found Wrong and Rude.

2nd. Good. The Barman was and is Brilliant. 10 out of 10. Very Polite and Friendly. A Lady member of Staff. Always Friendly and Polite. Ive Been coming here when I'm in York for a few years. She is Always Polite, Helpful and Friendly. An Abosulute joy. Never Ever Rude. Just a Model member of Staff. 12 out of ten for Her. The Drink Selection is very Good here too. Very Unique. That Woman member of Staff Ruined my Vibe Today. But I will go back there because of Other members of Staff are Very Good there. 1 Bad Apple doesn't Spoil it for...

If I could give less stars I would. Absolutely terrible customer service. The owner yelled at my partner and me for using an extra chair (despite the pub not being busy and us saying we would happily give the chair up). He then went out of his way to make us feel uncomfortable, and ultimately kicked us out - he asked us for the table saying he had a bigger group. Sarcastically and very grudgingly said "Goodnight" to me as I walked out of the pub. It seems he'd done it before too according to another member of staff! Petty petty man. Absolutely ridiculous, and just the worst hospitality. It's a quirky place, nothing incredible, but the service just completely made it worse. Would not...