DO NOT ORDER ‘AFTERNOON TEA’

(Photos included are the website afternoon tea and our personal photos)

First of all we got there, the security asked for an email prior to us going in to make sure we had a booking? We had an email booking, but none of our other parties did, so they had to wait about for the person who booked before they were allowed in? Minor issue, but one of the very many problems which occurred here.

Secondly we spoke to a guy re our seat, we had booked a flower booth. ‘Sorry you’re party isn’t big enough (7) so you can’t have a flower booth. ? Don’t let people book into them then? (Again a minor issue, but following this we had problem after problem.

Thirdly we sat down & ordered drinks. We got them after a reasonable while and they were good. Afternoon tea came, extremely disappointed. We have a photo of the website afternoon tea which looks lovely, it wasn’t anything like this at all. It showed sliced granary bread with lovely fillings in (bird cages) it looks very pretty on the website. Probably now, the fourth server of the day arrived with a large tray of under baked freezing cold baguettes. It looked really unappetising, and quite frankly, I wouldn’t even serve this at a very informal kids party. We all asked the staff why they didn’t come in the bird cages, she said ‘we don’t do them for large parties’??? Well why not? The rest of the food came on trays, we barely ate anything. The scones were nice, but again, very very cold. I mean you should really serve them warm? Or at the very least room temperature. This all took a long time to arrive. Was almost like everything had just come out of a freezer? It probably did? Nothing homemade, to be honest I’d go as far as saying it’s one of the worst meals I’ve ever had and the worst service. Please take note! Only one girl seemed pleasant and helpful (blonde hair), every other person was miserable, slow and very unhelpful. We also got different responses to questions we asked, as apparently we didn’t get the bird cages because they don’t give them to large parties, yet another staff member said they’d just ran out!?

Lastly, we asked for the bill TWICE, I asked them for NHS discount, I called them up to an extra person to the booking, I said we work for the NHS, we have a flower booth for afternoon tea, she said yes we do offer discount and yes it’s for afternoon tea. When showing our blue light cards the staff they said sorry we don’t. Come on!!! train your staff to give the correct information!!! We ended up complaining at this point and asking for the manger, the manager didn’t even show up, it was a polite girl who had to keep speaking to management and coming back. If we ask for the manager at least come to see us. We did then get some discount which was appreciated, but would have rather had an enjoyable experience over that anyway.