After an epic drive north from Devon, I checked into the adjacent hotel (business trip). Feeling that I needed something more than a hotel room, I walked into The Postern Gate and was immediately presented with the most friendly and amiable lady, asking what I would like. "Guiness, please." No Guinness....boohoo "How about one of our ales?" "Alright, ummmm," This wonderful lady presented me with a sample of Hullaballoo, whilst telling me all about it. It was a really pleasant and welcoming exchange that I never experienced in Wetherspoons in Devon. Suffice to say I bought two.

I really liked the atmosphere, so I decided to order food at the table (Ramen, which was delicious). As I was eating, the same lady was doing the rounds of the tables, ensuring that they were cleaned up and ready for the next customer.

She approached me and said: "Because you liked that ale, I thought you would like this," and then handed me a Wetherspoons leaflet about all their ales. We had a really sociable exchange, and she carried on with her work.

I sat there relaxing and noticed that she took the time to talk to many customers whilst she worked. She was engaging and fun throughout.

This member of staff was, in my opinion, exceptional, and most certainly not what I as a consumer experience on a regular occurrence. I do work at a high level in innovative digital product management, and I rarely see the genuine interactive skills that I experience with this particular lady.

@JDWetherspoons, invest in this individual and others like her. If you do, you will see success everywhere.