Spice Club — Restaurant in England

we have been going here for years, me and my family come for most family birthdays and celebrations etc. so we have a high standard from the beginning as it has always been lovely and look forward to going back. however tonight we went for my mum’s birthday and we have left completely disgusted. the service wasn’t what it normally was. they were blunt and rude and were clearly trying to hurry us along, they normally take their time through the ordering process and this is what makes it feel more luxurious being able to have long conversations inbertween. however we had our drinks and got our usual popadoms. through coming here for years we know the things that they have clearly cut out. for example they had nice thick napkins that were good quality, but now just the toilet paper feeling ones. 3.not even 5 minutes into our popadoms they got starters from us and again within 5 minutes this was out to us. which indicates it cannot be freshly cooked! as we were still eating our starters one of us finished and a server came and took the plate from him, we were all still eating and found this very rude as though they were trying to hurry us out. also we didn’t receive the normal sauce and dips with our starter leaving it to be dry and tasteless. ever since we have been going here they have brought out hot plates that keeps the food nice and hot! but this time they have not done this and the plates were freezing, which in turn made the food cold from the bottom. in the start the food arrived to the table cold and was not enjoyable, the chicken in my dish was chewy and was just too cold, by the time it got on the plate it made it more cold. next was dessert, you get the option of ice cream or a coffee. my mum asked for the ice cream and it was plain whereas they used to ask if you wanted sauce, i fact the table next to us had sauce on theirs. after dessert when you get the bill, you get a little chocolate, and normally a liquor at the end, we did not receive this, and the chocolate was chocolate orange which is a definite prefference, for example i was the only one that it didn’t make feel sick. For the amount of money this place has increased by it has decreased in service and quality. for the banquet that we have always had it has been 10 pound a head and now 17pound a head which is extortionate. i understand cost of living but this is taking too many cut backs. the hot wet wipe we get was hotter...

We pre booked for 7pm when arrived the waiter looked at us not welcoming at all and looked as if they didn't have a table and had to ask another colleague where to seat us. We ordered drinks and starters however what I wanted were not available, would have been nice to have been told when we were seated as felt pressured to choose something else while the waiter was standing over me spouting out all the starters. Starters were ok. Then the main( mixed tandoori grill) chicken leg dry, lamb was mutton, chicken dry, one overcooked prawn which was burnt! Half a new potatoe. Oh and a gravy boat of mint sauce, forgotten nann which should have come with. Husbands said his was ok but rice cold. We were never asked if we wanted to see the desert menu or if they had one or if we wanted anything else. Think deliveroo was more of a priority as they they were going up and down the restaurant constantly! Customer service training is well needed, when left the door was opened for us but not a word of...

Just got back from spice club... It was awful ☹️ We got there at 6.30 and no table, left waiting for 15mins in the aisle, even though we had booked for 6.30. Sat down and the napkins were thrown at us. Then waited 15 mins to be asked if we wanted drinks. We got a bottle of house rose, it came and it was three Mills 8%,you get that in asda for £3.50 they wanted £16 for it! I sent it back and had water 🤦🏻‍♀️ The food was OK but again it was just thrown at us! Then when we finished we had to ask for more drinks. It just felt like we were in the way. They stretched themselves too far as they were just too busy to make everyone feel important... If you know what I mean? Also masks on staff need to be worn over the nose and mouth not around their chin! We were just left hanging, I appreciate they were busy and wanted to get bums on seats but it would be nice to be asked if things were OK, if we wanted more drinks or be offered the dessert included in the buffet! We...