The Coffee House — Restaurant in England

Came here for our last meal out before heading home from our Holiday and saw they do a roast.

Went in and was shown to the table and it seemed to be very busy but after being seated to our table that's when it starting to go down hill.

Did not get told that there was a big back log on food service and advised the kitchen will be closed at 2pm (was not bothered as it is a coffee place)

Ordered 2 Sunday roast dinners and a sausage mash and peas, while we were waiting for the meals to be done there were a few other customers that had placed orders or were waiting to be served but the timing was very long for the food and a few of there customers left and were refunded as the timing was nearly over an hour from what I over heard during there conversation.

I was getting impatient as it took nearly an hour for our meal to come and the sausage mash and peas were a decent portion but the roast dinners were mediocre at best as all you will get is 2-3 small to medium slices of turkey 2 roast potatoes and half of new potato (seriously don't know why I cancelled going to the carvery at the nearest Green Kings) and the veg, wow you only get a small dish of veg to share between 2 people and each person ended up with a small flowret of broccoli a small handful of carrots and some cabbage.

The server mentioned due to the delay the drinks were on the house due to the waiting times, when I got to the till to pay the bill I have asked for a receipt (only got handed the card receipt and not the full receipt and checked when I got back to the accommodation and it came to over £30 quid and the roast dinner was a tenner each and the other meal 8.95 which should be 28.95 not over 30 quid.

I was planning to have breakfast there before setting off on a 4 hour trip back home but after today I looked around and found there is a Toby carvery on the way home (worked out cheaper to have breakfast there and a coffee together, and you can get instantly served and do not have to wait for nearly an hour for food).

It seemed a nice place to have lunch there I just reckon they are really short staffed as there was one server there doing what they can to help but was being pulled from post to pillow dealing with their upset customers and some of them were very challenging (the server has really good patience and hope all goes...

We have been to the Coffee House every time we visit St Marychurch and up until today have been really satisfied with both the food and the service, but not today. We had been waiting nearly 15mins when someone eventually came to take our order. Which was a large cappuccino, a medium flat white, a sausage baguette with chips instead and a toasted cheese, red onion and chutney sandwich with chips instead of crisps. The drinks eventually came after about 20 mins and they were 2 cappuccinos, not what we ordered. We eventually received the correct drinks and after waiting a further 20mins the food turned up. Mine was sent back because the sandwich had not been toasted, and when I pointed this out, the waitress said that I had not ordered a toasted one, and didn't apologise when my husband told her that I had. By the time I received my meal my husband had nearly finished his. Mine was inedible as the sandwich was not toasted correctly, and it looked like it has been held over a candle to cook, because it had not seen a toaster. On my husband's meal he had 5 chips and I had about 6/7, and they were the worst chips we had ever tasted. The drinks were not good, with the flat white tasting like luke warm milk with a sprinkling of coffee in. I just wanted to get out of there, so I left my meal and we reluctantly paid. No apology was given for the food or the service, and consequently we will not be...

I do like going here but not at busy times.

Update... All the staff left working here now are known locally as being rude and off handed through the manager is very pleasant. I don't know how the staff get away with being this consistently bad at customer service. The last time I went I got coffee full of froth and stone cold by temporary staff, same as last time the temporary staff were there. Both times I mentioned it but paid anyway. To be fair, first time was offered another coffee but I was in a rush, and staff member told how to do better coffee Second time, same temporary staff member, same coffee issue, no offer of replacement. I've been going here a lot but I give up now because it's just all round unpleasant now, it isn't worth it, even to meet my friends. We are paying customers at least we should be able to expect hot drinks to be hot and most of all an absence of rudeness. Mention the staff here to any locals and all have same thing to say. Staff left here now consistently rude and/...