The Pancake Kitchen — Restaurant in England

I don't tend to leave negative reviews however I felt I had to mention my terrible customer service experience this Wednesday morning. This morning I stood at the counter for 10 mins waiting to be served and eventually left The Pancake kitchen as could no longer tolerate the ignorance and rude treatment from the staff. It wasn't very busy this Wednesday morning, the four people sat inside and two people sat outside had already been served. Whilst I waited patiently at the counter to place my order the two female staff members stood at the back chatting about their children's homework. One staff member looked at me three times during my long wait and didn't have the decency to even acknowledge that I was waiting or apologise that I hadn't been served and simply continued to gossip. They did actually stop talking for a moment when their McDonalds breakfast delivery arrived and the delivery driver stood next to me. To my absolute amazement I was still not acknowledged. I wasn't even wearing my Harry Potter invisibility cloke this morning and being 6ft 2 you can't really miss me. The absolute ignorance shown and total lack of customer service was astounding...

Visited this on a quiet Monday afternoon. There were no customers in the establishment at all when we visited around 3.45pm. (They were still serving food when the other little cafes weren't at this point)

Absolutely stunning location with dining inside and outside. The view from outside is beautiful of the marina, and it would be gorgeous to visit on a warm summer day.

The staff in the venue were extremely friendly and polite and welcoming (so would definitely return based on that alone).

Ordered a cheese and ham toastie and a breakfast bun, which...

Visited here for our breakfast. Reasonable prices. I ordered a Traditional pancake (lemon and sugar) with a mocha and my partner ordered poached eggs on toast with a cappuccino. All the food and drinks were absolutely delicious. Partner said the poached eggs were some of the best he had. The two ladies working just seemed a bit standoffish and not particularly welcoming. But overall the experience was good, the food was nice and we will likely be back again if we...