The Pier Cafe — Restaurant in England

Nice cafe with outdoor seating. There was a warning at the counter to be aware of seagulls, and no refunds given if the seagulls get your food! 😦 Luckily for us we only saw pigeons, plenty of them, but none flying near the cafe or disturbing guests.

The menu had a lot of good choice with several sandwiches available. Ibwent with the fish fingers, freshly prepared from the catch of the day. Very good and something nice to see. We also had ham and cheese toasties. Of special note was the Mackerel pate, which was very good.

Our parasol over our table needed to be lowered, so we considered swapping tables. The server said it was because it was flapping too much, and have ended in the sea. Fortunately the server fixed it and we didn't need to move.

The only negative was the wait, over 30 minutes. This has been the third time so far, so probably not reflective if the team here. One of the team who brought our food offered his apologies and offered us more drinks, we had mostly drunk what we originally ordered. This was very decent of him and we ordered a couple. I had a flat white which was very tasty, with nice latte style art. It was also served with a bourbon biscuit.

Overall we enjoyed our visit and the food was worth the wait. Just make sure you have plenty of parking time, unlike us.

The final thing to note. There are no toilets in the cafe. This is not a problem as there are free public toilets not far...

£8 FOR A MILKSHAKE ARE YOU KIDDING MATE?

Hilariously the cafe appears to have now deleted their snotty response to my original review. My response to that deleted message can be read below:

The café has replied with the message below, which, as you can see is indicative of their customer service. While I didn't buy a milkshake, due to the extortionate price (similar milkshakes can be found locally, usually in the £4-£6 bracket). So we just got coffee, tea and some tap water. The tap water was warm, the coffee bitter, and the tables covered with crumbs and soiled napkins.

If you are interested in supporting and celebrating local suppliers such as Trewithen Dairy, perhaps it would be best to learn how to spell their name correctly? I don't believe that "Treswithan Dairy" is a real place. Clearly you do not care that much if you don't know the names of the suppliers you purport to champion.

It is utter nonsense to suggest that someone cannot review a cafe based on the advertised price of something - this is the most fundamental aspect of a transaction between customer and service provider.

Take the message below as a warning of how you can expect to be treated in this cafe which has surly and unfriendly staff, who aren't seeing enough profits from the milkshakes to take pride and joy...

I came here for a coffee with my mother, my mother is hard of hearing and struggles to hear in cafe environments over the sound of the coffee machine etc. She very politely mentioned to the waitress that she struggles to hear, so to bear with her when we were ordering, but the waitress just looked bored and irritated and made no effort to speak up.

As for the coffee itself, bitter and rather burnt tasting.

I was hesitant to even leave this review as I have noticed that the management will routinely respond in a snarky manner should they receive even a very mild amount of criticism. I've seen them respond making excuses for poor food and service, blaming it on staff sickness; they have also accused people of not being local for leaving reviews detailing their poor experience here. Not to mention their evident rage if someone questions their prices, i.e £8 for a milkshake or £19+ for a crab sandwich.

Part of good customer service is taking on all feedback, good or bad, and listening to the customer's...