Never felt more awkward in my life. Strangest pub I’ve ever been to.
Whilst sat outside enjoying the sunshine with friends, we stupidly made the mistake of loading up a video of the days antics taking the baby for a stroll in the pushchair. I’m not sure whether it was the dulcet tones of her giggling, or the way the pram carved through the gravel but we were swiftly accosted by a very strange looking moustached man who bluntly informed us “no videos allowed” “there is a sign on the wall”.
We obviously laughed at the awkward fellow’s strange attempt at humour, only to be met with a deadly serious blank stare. Our chuckles slowly ground to an equally awkward silence.
Upon his departure to a nearby observation table, we decided to more closely inspect the laminated sheet of A4 paper that did in-fact have something resembling a list of rules, in size 12 font, pinned to a wall 20 feet away.
I can confirm that moustache man was indeed correct. Videos on phones are not permitted, neither is talking on the phone above a certain level of decibels. The pub seemed to have a real big issue with mobiles in general which made the owners behaviour for the remainder of the night even more perplexing.
He spent the evening glued to his phone and whilst watching the football, a member of his party decided that informing us of an impending goal before it happened on his shoddy, poor quality, delayed feed was somehow reasonable etiquette from a group who seemed so obsessed with the nuances of social interaction.
Basically, this is a local pub for local people and the owner will 100% do what ever he can to make you feel alienated if he doesn’t recognise you. Judging by all the other poor reviews, this isn’t the first time he’s taken offence to something as trivial as watching a video of your daughter laughing.
Think Ricky Gervais’ character in ‘After Life’ - “he chews too loud” “he drags his feet” then imagine that man owning a business and putting his pet peeves on a laminated list to lambast his customers for.
I would highly recommend not contributing to this mans profits but if you do choose to frequent this establishment, please make sure you request the latest version of T’s and C’s before you’re escorted from the premises for drinking...
Read moreThis review is somewhat overdue. Having found you on trip advisor I think it only fair to make it clear to yourselves and anyone thinking of visiting The Plough. For such an attractive pub with so much potential it is a travesty it is run by rude, self important and discriminating people. I can only assume from your other negative reviews along with your responses that you never accept any fault on your part as I witnessed first hand unfortunately. I am very hard of hearing and when I asked you to repeat the list of real ales you had available, you sternly told me "I've already told you once". Clearly, you have not been on a course relating to equality or diversity recently. I do not expect an apology as I can see your personality shining through on some of your other replys. I simply would not visit the plough ever again. My advice to anyone thinking of going... Don't. At least not until it changes hands.
In response to your response. I am of mature years, wear hearing aids and have malecular degeneration in both eyes. I only requested the lowest available abv ales, not an entire list. I note that the owner replys to your reviews and can confirm that it was the owner who served me on this day as I asked who you were.
Furthermore, my review is not a malicious one but one I feel is true and accurate. I would add that other staff members, the younger ones in particular seemed to be very polite and efficient. I did not expect an apology after reading through your older reviews, one can only assume you have had this pub a long time.
I apologise that my review has upset you but I am afraid it is clear that the owners need to perhaps attend an equality and diversity course , customer service course or such...
Read more“And the prize for the rudest person in Shifnal goes to......”
the landlord of the pub called The Plough Inn, or at least I presume that's who the scruffy individual was who berated me for complaining about the awful baked potato that was served up along with dodgy looking tuna/mayo. I've devoured many a baked potato in my time but this was dreadful. Imagine if you can eating a cream cracker without butter on it. Ever tried it? Dry, powdery, virtually inedible. Either the potato was cooked wrongly or the wrong variety was being baked. It was replaced with a bacon bap, which contained bacon so leathery it too was virtually inedible, more suited to the soles of my shoes. As I began attempting to eat this second offering, Mister Big Landlord How Dare You Complain came up to our table and in an utterly facetious manner said that he couldn't control what the farmers grow and perhaps he'd have to have a word with them. What great customer relations!! Good job he runs his own business because nobody else would employ such an arrogant buffoon as this. We used to eat their all-day breakfasts here, but after this? If you decide to eat here I hope the food is satisfactory; if it isn't and you complain don't be surprised if you too experience the rantings of this fool. If only I could award zero stars, but hey...
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