This review is based on me being disabled and I always include access in my reviews. I have broken my review down into sections: Accessibility, Food, Service and Atmosphere.

Booked for 5 people.

Accessibility Section: I am disabled and my aunty who is 93 needs to use a small pedestrian mobility scooter as she can hardly walk. It stated it was wheelchair friendly so thought great.

We arrived and the partially completed ramp was blocked off. With my auntie unable to walk that far we used the ramp anyway as there was no other obvious wheelchair entrance. Apparently there is a side entrance but we were not told about it at all even whilst leaving.

Once inside we were told we couldn’t bring a pedestrian type mobility scooter into the premises. I asked why, the manager said they didn’t have insurance for motorised vehicles. To me this is a breach of the Equality Act as insurance would be a reasonable adjustment. It’s no different to a motorised wheelchair, so I’m perplexed as to how can they therefore claim they are wheelchair friendly?

I went to use the disabled toilet, but it was locked and I had to ask for it to be opened. This toilet again didn’t have a bin or sanitary bin. This was an issue for me who has Crohns Disease and needed to use such item. They did say it was occupied and not locked, so I stated I was concerned someone might have fallen. They did then unlock the toilet, and nobody was using it.

Accessibility is a big issue for me and others like me. We should have the same access to services as anybody else but here it fell short.

Food and Service: We were never asked if we’d like another drink, in fact we felt quite as if we were an inconvenience seeing as we’d complained about the accessibility issue. My 93 year old auntie only eats plain food. She fancied a beef burger but not on a bun, no salad and would have liked some mushy peas which they served with fish and chips. We asked if she could have peas, like they served with fish and chips, and told “peas??? No you can’t have a portion of peas”. The server said it very abruptly and in a condescending manner. I explained why but was still told no. So we ordered a portion of seasonal vegetables for her. These came and were so unappealing they never got touched. Her burger was burnt. We told the server who just said “thank you for that” but did nothing. My mum ordered a 16oz steak and could not cook it well done on the stone as it didn’t fit. Plus the mushrooms etc were cold. Again told server who did offer to replace it, but we’d still have the same issue. I gave my mum half of my smaller steak. The 8oz sirloin was lovely.

Atmosphere: Where we were sat was extremely dark, when we asked if they could turn on the light we were told they had a known technical issue and couldn’t and so had to sit in very dim light. The photo showing this is lighter due to my iPhone taking good pictures in low light levels. But seeing as it was a known technical issue, maybe they should have supplied another source of lighting, especially when you have to cook your own food at your table.

I was told we were only seated there due to being late, which we were, but I did phone to say we would be due to the pre booked disabled taxi not turning up. I was told not to worry. The restaurant wasn’t full anyway. I had booked the table days in advance too, so why move us (supposedly) seeing as I did phone to say we were definitely going and explained my situation (we couldn’t just get any taxi due to the mobility scooter and 5 of us).

It was just a terrible experience, and the food was ok. I’m not one normally for leaving bad reviews, everyone can make a mistake but it the whole evening was one mistake after another.

Starters were nice, 8oz sirloin was lovely, 16oz couldn’t cook ourselves how we wanted it (well done), drinks ok too… that’s all I can think to say.