The Terrace Tea Room — Restaurant in England

Worst experience I have ever endured in a café. After recieving our food, my partner asked a member of staff for a plate for the dog to eat off of. The staff member agreed and gave her a plate. During our meal, another member of staff, stopped us eating and rather embarrassed us in front of the shop floor. She stated that the dog eating off the plate was not ok. She kept repeating "that's not ok." In a raised tone. She talked down to us in an awful tone, totally disrespecting us infront of all the other customers. Totally spoilt our meal, my daughter couldn't finish her meal because of how mortified she was, because of how the way we were disrespected. My partner said that another member of staff gave us the plate that we said specifically said was for the dog. She didn't seem interested in explaining to other staff that it wasn't allowed, she was more interested in belittling us in front of others. As we were leaving we were accompanied by amounts of stares that made us feel like we had done something wrong when it was a clear miscommunication that could been handled so much easier. I have travelled across the UK and frequented many bars and cafés and never have I ever experienced impertinence like this before. It put us in quite the unhappy mood for the rest of our day out in Skipton. It says dogs are welcome but it feels like people are not. Definitely will not be visiting again. Unfortunately, I can not give this place no stars, but if I could I...

Ordered 2 toasties, portion of chips, pot of tea and a cafetier. One of the toasties had MOULD on the bread. Thinking about it, it did have a strange taste! I complained and I was asked if I wanted a replacement, another toastie. I replied no, because of the mould. The waitress apologised for the mould and asked if there was anything else I wanted instead. I asked for a toasted scone. The waitress refunded the toastie and charged me for the scone. I didn't feel this was right as I'd received mouldy food. The scone should have been complimentary. Also I asked about deducting the chips as they were for my toastie. The waitress said my Mum had had some so no.....I informed her my Mum had had only a handful. She was very reluctant to refund the chips. In the end after an apology which wasn't very forthcoming, a refund for the toastie and chips, I cancelled the scone and felt the whole issue was dreadful. I asked who was in charge and she informed me it was herself. Absolutely dreadful customer service! Won't go there again and wouldn't recommend...

Oh dear what a negative experience we had in this place- again. We visited this cafe some years ago & had lunch . Turned out to be pretty dire & I wrote a review that reflected this & received a quite frankly offensive reply! We love Skipton & as we were in the town again recently we thought we'd take another look at the Terrace cafe( we fancied a scone & couldn't find anywhere else serving them). We assumed after a number of years the place would either have new owners or improved or both. Ordered 2 Americanos & 2 scones. The coffee was fairly vile & we couldn't finish it. That was nothing compared to the scones. They may have been delicious when fresh but goodness knows how old they were. When will cafes realise that ( obviously) scones need to be made daily, they are simply not edible the next day or thereafter. What made it worse is that they were very expensive- £3.40 for an inedible scone. We would have been more than happy to pay that for a fresh one. Certainly will not be visiting this...