The Vivary Arms — Restaurant in England

Disaster... Couldn't sit in the 'comfy' chairs in top part of the dining area because the bloke messing about with the fire wanted to use that area to put his Xmas Decorations when they arrived. So although 2 of us had very obvious mobility issues we had to make it down steps to the lowered dining area. (we were the only 3 customers in the place btw). Ordered drinks while looking through the menu. All of us decided on fish and chips, only to be told they didn't have any fish, not one piece on the premises.. What pub chain runs out of fish for goodness sake, frozen fish keeps for ages in the freezer. Wish they'd told us about what was off the menu before we ordered our drinks. Atmosphere in there was dire, so we left. Not one member of the staff we saw managed to say goodbye or apologise.

Reply to the Vivary Arms. We were most definitely told we could not sit in top dining area. We did leave by the same door you were using to bring your Decorations in, as we were the only people in the pub it didn't affect anybody else and because of mobility issues it meant we didn't have to walk through the bar area to get to the door we entered by. The closing of the passage way to the toilets was mentioned because now it's a long trek to the loos. Wasn't a criticism, just an observation. The Vivary has been the family local since the days of John and Telly and everyone else since. Just afraid on this occasion it didn't meet our expectations. No need to further reply, hopefully our next visit...

A backwater pub, which has recently been bought and is in the process of being renovated by the current owners. We popped in (after dropping off our daughter elsewhere) for a quick pint. It was quiet, but a few locals welcomed us into the bar room, politely and jovially, where we ordered a drink. As the bar room is reasonably small we walked around the back of the bar area and sat in what appears to be a restaurant, although no food was being served, to be able to intimately chat. I surmise this was a lovely pub in its day, and still is now, but the decor needs updating. The one thing, above all else, that will make us return is the statement by the barmaid that it was "lovely to meet you and hope to see you again soon!" as we left. A very friendly place and we were made to feel at home....

Awful service by the lady who served us. No pleasantries and was incredibly rude when she asked for our meal order. She spilt gravy over a member of our party and when we asked for a cloth to wipe it up she said wait a minute in a frustrated tone. When she returned with some kitchen towel she did not make any attempt to apologise. When one of us said an apology would be nice she replied" if you want to give me attitude you know where the door is" at this point we upped and left as this is not the service we expect. On top of this the place looked very run down and the attitude of the member of staff really put us off our meal. My recommendation is...