wagamama hereford — Restaurant in England

I had the chance to dine at Wagamama in Hereford and had quite a mixed experience. Let's start with the positives: the food. It was great! Every dish I tried was packed with flavor, fresh ingredients, and the kind of zest you expect from a Wagamama meal. The menu selections were diverse and catered to a variety of tastes, which was much appreciated.

However, the service didn't quite match up to the high standards set by the food. It was, for lack of a better word, "meh." Not particularly bad, but it lacked the attentiveness and enthusiasm I’ve encountered at other locations. It was sufficient, but unremarkable.

The ambience of the place could do with some attention too. While I'm all for a relaxed dining environment, a good clean and a bit of tidying up would go a long way. It's a bit off-putting to see clutter around, and cleanliness should be a top priority for a food establishment. Additionally, the flickering lights were a distraction. It's these little details that can really make or break the dining experience.

In conclusion, while the culinary side of things hit the mark at Wagamama Hereford, there's room for improvement in the overall customer experience. A more spirited service and a spruced-up setting could truly make this place shine as brightly as the flavours...

A rarity compared to our previous visits to this restaurant, but it wasn't a great experience for a change. We were greeted and seated promptly, but despite arriving with children we had to flag someone down to actually get a child's menu, for which we were provided 1 between 2 children who both wanted to do the activities on the reverse. The food was served promptly, but without eating utensils, including a lack of chopsticks, so we had to flag someone down again, to then unfortunately find that the rice in each of our dishes was undercooked, hard, and stodgy (I'm aware that sushi rice is meant to be sticky, mind). A visit to the toilet then left us scrounging for toilet paper, for which 3 of the unisex cubicals I checked had none at all - fortunately my child just needed to blow his nose and hadn't gone #2! (Of course I advised a member of staff, for which they were very apologetic, but still). Maybe it was...

Only bit that seemed to be ok was us getting to the table, we were waiting for 20 minutes for anyone to ask for our order. People around who sat down after us were getting served straight away (we did ask if we could order which took longer for someone to come) I explained to one of the servers that I just needed to request that the squid was crispy/well cooked due to pregnancy and they was some what offended I even asked. We had about 12 different servers and when we was waiting again to be served were all standing around doing nothing. Was told my main was no longer available and had to choose something else (which i didnt mind) but AGAIN took ages for anyone to come over and the server who told us this was avoiding us and didnt come over to see if what i wanted, so we again had to ask to order. Overall, was the worst wagamamas we have been to. Was poorly managed and the food was not that...