This is such a shame. Up until a couple of months ago, this was easily the best place to get pasties in Torquay, however since then they've reduced the size and quality of their food, and increased the price, on top of this they seem to have replaced the staff with new people who sadly don't seem to have any idea what they are doing, or how to properly serve customers. I've given it more than a few chances since it started going downhill, but was put off for good this time when not only did the guy serving me stop half way through to serve someone else, but the pasty I received was completely different from the one I ordered (Apricot and Wensleydale instead of steak!), when I went back to return it I was treated like an idiot for a few minutes and received nothing even approaching an apology, just "give him this one instead". As for the replacement, it was awful - bland and unseasoned with rock hard pastry and zero taste - as I've unfortunately come to expect now from this once great bakery. As a Cornishman I am thoroughly...
Read moreWent and bought 2 pasties today one for me and one for my friend. We both ordered separately but I paid £7 for the 2. The lady behind the counter handed the wrong pasties to both of us and after biting into them realised this. We went back in to ask for an exchange as we had both had our mouths around them and were bluntly refused. This is a disgrace as they tried to say they had given them to us together and we should of checked them before eating. I told the manager she had handed them to us separately after knowing what we had ordered and asked her to review the cctv. The manager had a smug look and said NO. This is bad customer service and I will not be going to warrens again to spend £3.50 on a pasty. I would highly recommend using a local shop which is not a big chain and cares more about...
Read moreThis is a terrible place to buy pasties and sausages rolls. There sausage rolls are so bad you can't even taste the pork in them must be about 10% pork. Their pasties are like congelled jelly all mashed up and in a short crush pastry. The service is slow. The food hygiene is below standand as I seen a worker who was working here stroking a dog and without washing their hands was serving another customer... That's terrible food hygiene... I strongly don't recommend and I recommend trying other baker's in the town who food hygiene is better than this below standards. This is a shame as Warren's bakery used to be one of the best one and now it's falling behind and is failing...
Read more