Absolutely shocking customer service!

Usually I have no issues at all with nandos, but this one occasion at this one restaurant was very different. Definitely letting the side down.

I ordered a meal through the app(which tbf is a great idea), to pick up from qube store in metro centre. The instructions clearly state to arrive on time (in this case 7pm) Upon arrival, the restaurant was quite busy and after waiting in a queue I was told to go straight to the till to collect my order. I was greeted by a very upbeat girl at the counter who told me to take a seat until my food was ready. At this point it was already about 10 minutes late but given how busy it was I didn't mind waiting at all. Up until then, everything was fine.

Now, what really turned the experience was a combination of several factors. -I ended up waiting !!!40 minutes!!!! after my order was supposed to be ready. -Not a single person acknowledged me sitting next to the till for that whole amount of time. -When asking about order I was told 'I don't know, it shouldn't be long' with no effort to maybe find out -staff were more interested in each other than other customers at the till who were left waiting

• I saw at least 5 people receiving meals before me, despite coming in after and not preordering!! -I noticed from the beggining that most of my meal sitting on the hot hold for a good 20 minutes before i was taken over to it and asked to check it, while a waiter put it in a bag. No apologies for the 40 minute wait (which would have been meerly polite)

I could go on, but maybe it was just a one off? I personally just don't find this an acceptable way to be treated in any type of restaurant!

That being said, the meal itself was quite nice, so the chefs can't be faulted, Its just a shame that the front of house staff are completely letting them down!