Brewhouse & Kitchen - Gloucester Quays — Restaurant in Gloucester

Bartender couldn't tell the difference between German Weißbier and Dutch Lager, despite clearly stating Weißbier, ended up with some terrible excuse for a lager! For an establishment that prides itself on being experts with beer, this is rather amusing... Atmosphere is shocking, the "live entertainment" sounded worse than a bag of cats screeching for their lives. Frankly, I've heard better things in McDonald's restroom! The "live entertainment" was so loud, we couldn't hear anyone else without having to shout point blank in their face... Food was terrible, utterly terrible. Looked and tasted like the colour grey, if one could put a taste to the colour. Didn't have coke or Pepsi and had some alternative "cola" that wasn't pleasant to ingest, replaced for "lemonade" that was equally as bad. I would presume they haven't cleaned taps properly. Gents toilet was covered in excrement and the walls were plastered with dried vomit; further to this, the walls had marks from previous ejections that hadn't been cleaned up. The mezzanine was so cramped and poorly lit. The heat from the kitchen was almost unbearable - who in their right minds thought the best location would be above a kitchen?!?!?! Had to wipe my feet on the way out of the building as the floors...

Awful staff. Messed up my other half's order, delivering something more than twice as expensive as what he'd asked for (and had physically pointed at on the menu). We'd already waited the best part of an hour for this, so we offered to just eat it if they only charged us the price of the original dish. Head waitress immediately refused, took it away, and said the original dish would be out soon. When I caught her attention to let her know that my dish would be cold by then, she said it would taste good hot or cold, then left before I could say another word. We persevered, thinking they'd maybe offer a free dessert or knock some money off, but they kept their distance from us the whole time, occasionally pointing over in our direction, which was extremely uncomfortable (I assume someone was getting blamed for the mix-up, instead of just focusing on a solution to resolve our dining experience). After a painfully long wait for what was supposed to be a simple lunch, we just wanted out of there, so we asked for the bill, and not only did they not knock any money off for the horrendous service, but they added a service charge! Awful. Avoid...

Brewery Experience Day - Gloucester Brewhouse and Kitchen. My friend and I have been home brewing beer for a short while and thought this day would be good to try and take things to the next level. What an excellent day it turned out to be.

David Quin (Head Brewer) and Rob were great. They really knew their stuff and alongside giving us a great hands-on day of brewing a large batch of beer they were able to answer all our questions which greatly helped our own home brewing efforts.

It's a fun day, you get really involved with the whole process and equipment, plus there's coffee, bacon sarnies, a decent meal, around 10 samples of beer to drink throughout the day and a 5 litre keg of your choice to take home as well - amazing value for money. I'd highly recommend this day, not only to those already in to brewing but also those that just fancy a different day out or are looking for a great original present for someone. Great place and location too....