wagamama gloucester quays — Restaurant in Gloucester

Incredibly disappointed by the experience here which really lets down the Wagamama's brand. We love Wagamama's and go regularly, but this was the first time at this branch.

We visited on a Sunday evening, the restaurant was not especially busy, maybe 40-50% max occupancy.

We were seated relatively quickly but waited 15-20 mins to even place a drinks order, staff were prioritising clearing the (many) dirty tables over taking even just drinks orders off waiting guests. There were multiple tables waiting to place orders. Even when we made a point of calling over to her to ask if we could order some drinks, she told us to 'just wait a sec while I clear these tables.

Our drinks were prepared quite promptly by the bar but were then left sat on the bar waiting for service for ages - to the point where we were debating just going and getting themselves. In the end we had food arrive at the table ahead of our drinks.

One of the mains was wrong, we sent the item back, and a different member of staff brought the same dish back to us 5 minutes later, which we again sent back. When the correct dish was eventually provided about 20 mins later the egg was partially raw. Obviously we didn't send it back again because we did want to eat at some point that evening - we just took it off and left it on the side.

A second item we ordered never arrived (and wasn't on our bill at the end, so again we didn't question it as we didn't really want to wait another half hour to be served a starter /after/ our mains)!

The incorrect main was showing on our bill along with the correct main, we had to ask twice for it to be removed before we could settle the bill. We were told the manager was going to come to speak to us but he never came. We were told several times by different members of staff how 'busy' it was (it really wasn't busy).

There was just one member of staff who seemed to have the slightest idea what was going on - the young man who was working on the door seating guests. He...

Where do I start, I am sick of giving this place a second chance. Such bad service with rude waiters, especially the manager with red hair. We initially sat on the benches as the manager was happy to move us to a booth once available. After we ordered our food, we moved to a different table. We ordered our food at 7.30 at the first table we were sat on and my main came out at 7.45 which was fine, as we know the sides can come at separate times. One of the sides and my partners main came at 7.50. We noticed that the initial table had gotten our other side (bare in mind they were seated 2 mins ago) and didn’t even notify the staff that it wasn’t even theirs!! We asked the staff member to check where our gyozas were. And they admitted they went to the wrong table. By that time it was 8 o’clock, we were both half way through our mains and still no sign of the side we ordered. The manager came to our table and told us there was a mixup with ONE of the sides. And assured it was ready in 2 mins. So another 5 minutes went past and this is when we got frustrated and our gyozas arrived at that point. We then refused to keep the side to the staff member as we literally finished our food and sick of waiting for the last side to come. The manager with red hair, came back and forced us to take back the gyoza, with no apology and specifically said it took ‘4 minutes and not 5 minutes’ bare in mind that he initially said it would just take 2 mins to come out. He had very bad attitude and expected us to accept the side and get over it. He said to us that we made no sense when we were explaining how long we had to wait for this. When we were very clear that we were frustrated when we were told it would take 2 mins when in fact it took over 5 mins to come to our table. The red hair manager just walked off and didn’t even apologise for how he was being towards us and was nowhere to be seen at the end. Absolutely disgusting...

1 star with a in depth explanation

Wagamammas twice a week every week. Hereford, Cheltenham and Cabot circus but Cheltenham is my one to go to as I am really in touch with all the staff there... But..... Driving through Gloucester Sunday evening (7th April 19) and said to my partner "shall we get a wagamammas... greedy I know as would of been our 3rd this week alone. Anyway we decided too. I was parked literally 20s from the front door of the restaurant. I called the order through as I had 2x dogs in the car.

I told the friendly gentleman on the phone my order and asked how long it would take. He told me 10-15mins. So with that my partner walked straight in after I put the phone down.

I could see her from outside in the car. She was greated by a member of staff and said it was being cooked.

30mins had passed...yes 30mins while my partner sat in the waiting/collection area and not one member of staff advised her how much longer it was going to take. So a total of 40mins had passed and I text her saying leave.

First visit to Gloucester quays and this took place.

The restaurant was not even a quarter full.

My partner came to the car and the first thing she said is, it's taking a long time I think they have only just give our order over to the kitchen. I advised her to get in the car and said they can keep their food it's been 40mins for a collection that I was advised would only be 10-15.

1 star for Google 10 star for the worst service known to man 10 star for the worst wagamammas I've visited

Such a shame as we were both extremely hungry but we always look forward to wagamammas and were let down

I hope the management recieve this review and offer us into the restaurant so we can write a review based on the staff and its food.

Please see my other reviews on wagamammas for...