The Clementine — Restaurant in Gloucester

Menu looked lovely, as did the food, sadly that's all I can tell you. Our order never arrived. The chap who had the charisma of a cardboard box barely blinked as he mumbled about not getting the order whilst refunding our money. People next to us cleared their own table so that they could sit down and after 3 trips up to the counter with plates, said chap finally stopped arranging the saucers on the trays to be just the right distance and went to the table to take the last of the stuff. Girl serving was lovely and rushed off her feet and I felt sorry for her, we watched 3 customers walk out as fed up of waiting. It was a sunny Saturday so perhaps more staff may have helped? She looked horrified when our neighbours order came in but still not ours. So, after 50 minutes waiting we gave up and got a refund but, no customer service skills to apologise profusely or refund the coffee as well as a gesture of good will. A real shame as the food looked good. More training...

The only good thing was the music. Walked into the place. Tables was not clear. Sat at a table we had to wipe the crumbs away ourselves. Sat down for 5 minutes. Staff member did not acknowledge our presents, even when walking past us to clear a table. We had to ask the person working there if you come to the table or is it counter service. The roll ordered didn't have any butter or spread. Lightly toasting the bun only made it dry. Customers came in and they wasn't acknowledged either even when asking a question. They walked out so you lost a sale. Coffee was fine and cake was fine. Only one staff member was working at the time 28/05/2021 early afternoon about 2pm. Preparing, washing and coffee area is in a bad location for one staff member to pay attention to new customers walking into the establishment. We will...

I live in Gloucester and I'd been meaning to come in when I saw they allow dogs! Finally had the opportunity to go in and my dog has genuinely never been so well behaved! Chilled music, not too noisy, wonderful atmosphere and tasty food!

Felt like I could speak to the two ladies running it and ask for a saucer of water for my picky dog and my dog could also sit inside and watch the world go by without too many distractions or noises

Treats were offered for my dog which he eventually ate. He's a very nervous dog but didn't make any grumbles at all which never happens! Absolutely...