Boathouse Bar & Restaurant — Restaurant in Great Britain

Very disappointing & we won't be bothering to eat or drink there again, which is a shame as we're regular Parkdean holidymakers. Food was overcooked, tuff, burnt & like it'd been kept warm under a hotplate for some time or/ & had been microwaved & the side salad had brown, black & shriveled salad leaves & old dry beetroot, so parts inedible. My husband had the gammon that comes with egg, chips & peas, but the egg was hard & solid & didn't taste great, the gammon was tuff & the peas were like bullets/ rocks, & no meat knives or sauces. Yet the exact same day & time last year I had exactly the same meal (& drink) of lasagne which comes with salad & garlic bread & it was then really nice but this time the food, drinks, service & staff attitude & cleanest was terrible. The tables were flithly & all other tables looked the same too & while we were there I saw no staff attempt to clean any of the table, & there were cigarette butts & bits of food everywhere which was attracting the seaguls. Plus they had run out of cider even though it was only about 7pm on a wednesday evening & it wasn't even like it was that busy. They were knowingly serving fizzy drinks with no fizz as my husband ordered me a double Malibu with sugar free cola, but he noticed it had no fizz so complained (which other customers were doing too), so they said they'd fix that & did another but when it got to me it again had no fizz & it tasted bad, so I wouldn't drink it, so we showed & gave it to the same member of staff that did the orginal order & he said he'd bring us over a replacement, but he never came back as promised. While waiting for my drink our food then turned up extremly quickly & as a ex assistant chef I cannot understand how our food could of been properly/ correctly cooked in that time, unless shortcuts were made by using a microwave or/ & hot plate, so we asked that member of staff where was my drink & he said he'd find out, but he never came back either. We had to eat our awful food with no drink for me as if my husband had left his food to again ask where my drink was the seaguls would've got the food. So once we'd finished eating my husband went to find out where was my drink that we'd already paid for & the member of staff said they weren't going to do us a replacement drink as they didn't want to waste anymore Malibu as they couldn't get any fizz as they'd have to get someone out to fix it, but no one ever came to tell us that or give us a refund or offer us a alternative drink. So my husband moaned that we'd already paid for it yet they weren't going to bother giving us any drink or even bother to let us know, so begrudgingly the member of staff said "oh I suppose we could use a bottle" of cola instead, why they couldn't have just done that in the first place I don't know! But upon tasting it I doubt it was sugar-free (so obviously that's not good if your diabetic). There seemed to be only 2 active members of staff taking orders, serving drinks, bring out food & drinks orders, & collecting plates (but never cleaning the table), & it might not be connected but a female member of uniformed staff was doing nothing & socialising with customers they clearly knew. We weren't the only customers complaining & we heard many other customer's saying they wouldn't come back again, which we won't either, especially as there are so many other dog friendly pubs/ restaurants...

I thought that everything on the menu was very overpriced for what the overall dish was, on average, for 2 meals was £36.00. We waited for almost 1 hour for the food to arrive. When the food finally arrived it didn't look appetizing at all, it didn't taste great in my opinion- the flavours were very bland and underwelming and tasteless, I thought that my food was quite greasy which made it unpleasent to eat. Someone who also went to this restaurant with me ordered a blackcurrent squash for a drink and she described it as being "really watery" and "couldn't really taste the flavour, only really the water". The service was "terrible, not a friendly service, miserable atmosphere" according to another person I attended the restaurant with, looking around everyone looked unhappy in there- probably due to the long waiting times; I also noticed that it wasn't just us who had to wait for ages. The tables were sticky and it didn't seem like it had been cleaned as there was also crumbs scattered around. So overall, we left this resuraunt feeling disapointed as the prices and the long waiting time was definately not worth the quality of...

Attached to the Park Dean Holiday park, was the restaurant and bar. There is a tiled section where dogs can go and carpeted area for non dog customers. The place has not changed since our last visit. Now you can order by phone app which does take away the queues that always seemed to exist on our previous visits. Last time we went we felt that the bar area and food was understaffed. Now there is no one queuing, things flowed a lot better.

The menu was reduced and although tasty and a good price we only opted to eat there once.

West bay generally is quite expensive to eat out so they are good value for money, we just wanted some different choice on the menu.

We were going to go there for breakfast daily but as we found out on the first morning that the restaurant only opens for breakfast on Monday, Friday & Saturdays and it is 9am. Taking into account that there can be 30 min wait for food, and you have to exit the park by 10 as Friday, Monday and Saturday are departure days, I would have thought 8am would be more reasonable opening time. So we chose other options for food. We canot comment on the...