Bubble CiTea Telford — Restaurant in Great Britain

The staff were very nice but the drinks bought was questionable I had a Peach fruit tea with strawberry popping boba and my friend had topica balls the fruit tea was fine but the popping boba tasted like almost sour ,i’ve had this drink countless times when travelling to Telford but it had never been sour and my friend also mentions hers was almost rubbery and hard, later I had bought a matcha with topica to bring home for my family and they also say it tasted sour??? This makes me think if they are serving us leftovers from a previous day or the way they stored it was unhygienic, my gut health was unwell. I just hope I don’t get the same problems next time I travel…. I ordered it at...

⭐☆☆☆☆ I’ve been a loyal Bubble Tea customer for years, but this experience was extremely disappointing. I purchased the new Watermelon Melon Sparkle for my daughter, and it was so sweet and syrupy it was undrinkable. When I raised the issue in-store, staff refused to replace the drink or offer a refund.

I contacted customer service, provided all requested details and even photos, and waited weeks for a resolution. The final response was a 20% discount on a future purchase — not even the cost of the drink we threw away.

This isn’t about the money, it’s about customer care and basic service. Sadly, this experience has completely changed my trust...

The drinks are fine, if a little pricey. My main gripe is with the rewards system. You earn one point each time you buy a drink - 10 points gets you a free drink. They recently changed the points system from being a loyalty card to being linked to your mobile phone number, which you tell them each time you go. For some reason we've been stuck on 9 points for what seems like the last 4 visits - that 10th point and free drink remain frustratingly elusive! To be absolutely honest, the promotion (or at least the way it's conducted) does seem to be almost verging on a scam. I would be keen to see if other customers have experienced...